Olivia Baniaga
Boise,ID
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
Work History
Patient Access Specialist
St. Luke's
07.2024 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Skilled at working independently and collaboratively in a team environment.
Store Manager / Merchandiser
Color Me Mine
12.2022 - Current
- Handled day to day kiln operations - including glazing of ceramics, firing and maintaining safety procedures of the studio kiln.
- Delivered exceptional customer service in a high-energy, fast-paced setting, consistently achieving and exceeding sales targets
- Managed point-of-sale transactions efficiently, including cash handling, credit card processing, and returns
- Handled inventory management tasks, including receiving shipments, conducting stock checks, and performing inventory audits
- Responded to customer inquiries and resolved issues promptly, fostering positive customer relationships and repeat business
- Collaborated with the sales team to develop and implement effective sales strategies and promotional campaigns
- Trained and mentored new hires, ensuring they were well-versed in company policies and sales techniques
Fire Watch
Angeles National Forest Fire Lookout
01.2024 - 05.2024
- Conducted regular patrols and inspections of designated fire watch areas to ensure fire hazards were minimized and safety protocols were followed
- Responded promptly to any potential fire incidents or alarms, taking necessary actions to contain and extinguish fires as needed
- Maintained accurate records of fire watch activities, including written reports and documentation of any violations or safety concerns found during patrols
- Collaborated with on-site personnel and fire department officials to develop and improve fire safety plans and emergency response procedures
- Patrolled plant areas and noted and investigated unsafe conditions and practices to eliminate fire hazards.
Education
Bachelor of Arts - Drawing & Painting
California State University, Long Beach
Long Beach, CA05-2019
Skills
- Team Training and Development
- Fire Safety Protocols
- Point-of-Sale Transactions
- Process Implementation
- Insurance verification
- Performance standards compliance
- Documentation accuracy
- Exceptional communication
- Customer Service
- Operational efficiency
Timeline
Patient Access Specialist
St. Luke's
07.2024 - Current
Fire Watch
Angeles National Forest Fire Lookout
01.2024 - 05.2024
Store Manager / Merchandiser
Color Me Mine
12.2022 - Current
Bachelor of Arts - Drawing & Painting
California State University, Long Beach
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