Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Olivia Baraona-Markham

Signal Hill,CA

Summary

Experienced and customer-focused student supervisor with a strong background in managing daily operations at a busy university café. Skilled in delivering exceptional customer service, training new staff, and resolving issues quickly to maintain a positive and efficient environment. Known for strong communication skills, professionalism, and the ability to thrive in fast-paced settings while ensuring customer satisfaction and team success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Student Supervisor

UCSC Global village Cafe
Santa Cruz, CA
01.2025 - 06.2025
  • Trained and mentored new staff on company policies and procedures, ensuring compliance.
  • Provided daily guidance to subordinates regarding job duties and responsibilities.
  • Developed strategies that enhanced team performance and productivity.
  • Maintained accurate records of employee attendance, tardiness, leave requests, and disciplinary actions.

Retail Sales Associate

UCSC Global Village Cafe
Santa Cruz, USA
01.2024 - 12.2024
  • Cashier: Process transactions accurately and efficiently using POS system and provide exceptional customer service.
  • Maintenance operation: Assisted in restocking and maintaining a clean and organized store environment.
  • Food preparations: Demonstrated product knowledge to efficiently prepare and serve delicious menu items, ensuring customer satisfaction.

Gymnastics Coach

American Gymnastics Academy
Signal Hill, USA
05.2020 - 09.2024
  • Designed and implemented lesson plans tailored to individual goals and performance enhancement.
  • Trained athletes aged 3 to 17 in skill development and proper form through hands-on techniques.
  • Monitored athletes' safe equipment usage, enforcing proactive safety measures.
  • Activated specified reactive safety protocols to ensure athlete well-being during training.
  • Fostered a positive environment to enhance athletes' confidence and motivation.
  • Collaborated with diverse groups of children to address unique training needs.

Education

Psychology Intensive

University of California
Santa Cruz, CA
05-2027

Skills

  • Customer service
  • Employee training
  • Problem solving
  • Effective communication
  • Coaching
  • Processes and procedures
  • Organizational skills

Certification

  • AP Scholar award : Awarded to students who receive scores of 3 or higher on three or more AP Exams.

Affiliations

  • High ranking Competitive Diver
  • High ranking Competitive Gymnast

Timeline

Student Supervisor

UCSC Global village Cafe
01.2025 - 06.2025

Retail Sales Associate

UCSC Global Village Cafe
01.2024 - 12.2024

Gymnastics Coach

American Gymnastics Academy
05.2020 - 09.2024

Psychology Intensive

University of California