Olivia Barnes
Nickerson,KS
Summary
Outgoing and friendly person with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Produce Clerk
Dillons Marketplace
05.2023 - Current
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
Barista Shift Supervisor
Scooters Coffee Shop
10.2022 - 05.2023
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
Barista Trainer
Starbucks
10.2021 - 08.2022
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Handled cash and processed payments accurately to avoid errors.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Taught proper procedures and strategies for success to new employees.
Lifeguard
Northwest YMCA
04.2021 - 10.2021
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
Lane Attendant
West Acres Bowling
12.2020 - 04.2021
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Hostess
Applebee's Grill + Bar
08.2020 - 12.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Eisenhower High School
Goddard, KS05.2022
Skills
- Procedure Manual Writing
- Safe Food Handling
- Station Preparation
- Water Sampling
- Emergent Care
- Lifeguard Procedures
Certification
- First Aid/CPR Certified
- ServSafe
Timeline
Produce Clerk
Dillons Marketplace
05.2023 - Current
Barista Shift Supervisor
Scooters Coffee Shop
10.2022 - 05.2023
Barista Trainer
Starbucks
10.2021 - 08.2022
Lifeguard
Northwest YMCA
04.2021 - 10.2021
Lane Attendant
West Acres Bowling
12.2020 - 04.2021
Hostess
Applebee's Grill + Bar
08.2020 - 12.2020
High School Diploma -
Eisenhower High School
- First Aid/CPR Certified
- ServSafe
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