Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Olivia Bennett

Bound Brook,NJ

Summary

Dedicated, motivated, and creative professional with a passion for customer service and teamwork. Adaptable leader with a knack for generating fresh ideas and tackling challenges effectively.

Overview

6
6
years of professional experience

Work History

Assistant Account Manager/Mainline Phone Operator

AllShifts
03.2024 - Current
  • Assisting Nurses with scheduling, medical credentialing, payroll, IT issues, and AllShifts app navigation
  • Directing Calls to appropriate Account Manger
  • Assist various account managers in finding available nurses to fill open shifts across the country
  • Answering and managing high volume calls with efficiency without sacrificing empathy and communication.

Supervisor

Barnes and Noble Education, Cuesta College Campus Bookstore
11.2023 - 10.2024
  • Answer store and office phone
  • Communication with professors and students regarding book adoptions
  • Communicating with publishers and suppliers
  • Helping students locate needed textbooks
  • Ordering and supplying general merchandise
  • Money handling and dealing with deposits
  • Keeping shelves clean and organized
  • Processing Shipments and processing returns
  • Opening and Closing locations

Supervisor

Hudson Books
11.2024 - 03.2024
  • Friendly and helpful interactions with customers
  • Processing orders of books
  • Maintaining an inviting and relaxing environment for travelers
  • Stocking and shelving books
  • Keeping shelves clean and organized
  • Running the cash register and closing up registers at the end of the day
  • Processing returns

Laundromat Attendant

SLO Laundry
02.2023 - 03.2024
  • Wash and Fold service
  • Keeping floors, Washing Machines and Bathroom Facilities clean.
  • Money handling.
  • Opening and Locking up

Bookseller

Barnes and Noble
09.2021 - 12.2022
  • Stocking and shelving books
  • Keeping shelves clean and organized
  • Running the cash register
  • Processing returns
  • Friendly and helpful interactions with customers, especially children

Education

Associate of Arts - English

Cuesta College
San Luis Obispo, CA

Skills

  • Scheduling
  • Account updating
  • Complaint resolution
  • Proofreading
  • Money handling
  • Service standard compliance
  • Schedule mastery
  • Prioritization
  • Minute taking
  • Reading comprehension
  • Customer relations
  • Multitasking and organization
  • Data collection

Accomplishments

  • Suggested additions of 'Assistant Tickets' to increase efficiency and decrease miscommunications.
  • Collected Call-Volume data in order to optimize break scheduling.
  • Resolved issues regarding a Staffer's lack of phone access through creative solutions and one-on-one communication.
  • Received Tellus Award for Poetry in 2022
  • Supervised team of 5 staff members.
  • Achieved Productive Rush Week through effectively helping with Student-Professor communications.

Languages

English
Native or Bilingual
American Sign Language
Limited Working

Interests

  • Music
  • Creative Writing
  • Proofreading Friends and Family's writings
  • Video and Audio editing
  • Participate in local theater productions, enhancing my public speaking and teamwork skills
  • Food Tourism
  • Engaging in food photography and sharing culinary creations on social media

Timeline

Supervisor

Hudson Books
11.2024 - 03.2024

Assistant Account Manager/Mainline Phone Operator

AllShifts
03.2024 - Current

Supervisor

Barnes and Noble Education, Cuesta College Campus Bookstore
11.2023 - 10.2024

Laundromat Attendant

SLO Laundry
02.2023 - 03.2024

Bookseller

Barnes and Noble
09.2021 - 12.2022

Associate of Arts - English

Cuesta College

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