Olivia Berens

Consistently led the team in generating pipeline and set a historic precedent by exceeding fully ramped goals within my first month in the role.

• Increased client base by identifying potential customers and initiating strategic outreach.
• Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Developed business pipeline using cold and warm techniques.

Dominated the leaderboard each month, showcasing my unparalleled dedication and success in driving sales.

• Built and managed accurate sales pipeline to maintain high volume of activity.
• Used data analytics to identify and track sales trends and develop actionable insights.
• Established relationships with prospects and customers to promote product understanding and drive sales growth.
• Work with Account Executives to build long-term relationships with accounts.

Designed and introduced leadership development, coaching and team management model among 10+ employees, resulting in promotion of employees into increased levels of responsibility.

• Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel among 10+ employees.

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Offered each customer top-notch, personal service to boost sales and customer satisfaction, while training new associates on Standard Operating Procedures.

• Created optimal guest experience through world-class ‘education' to 30+ guests in areas of product, culture, and community
• Monitored and coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Coached 20+ employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

• Led team in preparing store for day including: replenishing garment styles and other merchandise by color, size, and quantity requirements; folding, sizing, merchandising and changing mannequins as needed to maximize sell-through
• Trained team to receive and process stock, involving: unpacking, counting, tagging as required, folding, sizing and placing on floor, with overflow stock in back room and stored areas

Offered each customer top-notch, personal service to boost sales and customer satisfaction, while training new associates on Standard Operating Procedures.

• Created optimal guest experience through world-class ‘education' to 30+ guests on daily basis in areas of product, culture, and community
• Monitored and coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.