Olivia Bertoline
Student
Broomall,PA
Summary
I pass the butter at your organization's dinner table.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Planet Smoothie
08.2024 - 04.2025
- Helped large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Assisted customers in making informed decisions tailored to their nutritional preferences and goals.
- Developed strong relationships with customers through attentive listening and understanding of their needs.
- Increased team productivity with effective communication and collaboration on tasks.
- Enhanced customer loyalty by providing empathetic and efficient resolutions to issues and inquiries.
Nutritional Service Assistant
Riddle Memorial Hospital - Main Line Health
06.2023 - 11.2024
- Provided excellent customer service when addressing inquiries from patients and staff about dietary options, ingredients, allergens, or preparation methods.
- Maintained composure and work quality while under stress.
- Provided support to patients with specific dietary needs to meet unique nutritional requirements.
- Improved operational efficiency by cross-training in different areas of the nutritional services department as needed.
- Actively participated in continuous improvement initiatives to identify areas for process optimization within the nutritional services department.
- Assisted in training new team members on kitchen procedures, equipment use, and safety protocols, fostering a supportive work environment.
- Participated in regular staff meetings to discuss menu updates, dietary restrictions, and ways to enhance overall patient satisfaction.
- Upheld strict confidentiality regarding patient information when discussing dietary needs with medical professionals or family members.
Childcare Volunteer
D-Up Inc.
01.2024 - 05.2024
- Provided a safe and nurturing environment for children to learn and grow through various educational and recreational activities.
- Enhanced children''s social skills by organizing group activities and team-building exercises.
- Augmented problem-solving abilities with interactive games designed to challenge critical thinking capabilities in young minds.
- Promoted healthy habits by encouraging physical activity and teaching proper hygiene practices.
- Promoted cultural awareness by incorporating diverse stories and celebrations into curriculum.
- Strengthened emotional intelligence in children, guiding them in understanding and expressing their feelings.
Education
Master of Arts - Communication & Business Leadership
High Point University
High Point, NC05-2025
Bachelor of Science - Exercise Science
High Point University
High Point, NC05-2024
Skills
- Teamwork
- Leadership Skills
- Effective Communication
- Critical Thinking
- Scientific and Data Analysis
- Relationship Building
- Innovative Mindset
- Exercise Prescription
- Sport-Specific Training
- Biomechanical Analysis
- Wellness Coaching
- Strength Training
Timeline
Customer Service Associate
Planet Smoothie
08.2024 - 04.2025
Childcare Volunteer
D-Up Inc.
01.2024 - 05.2024
Nutritional Service Assistant
Riddle Memorial Hospital - Main Line Health
06.2023 - 11.2024
Master of Arts - Communication & Business Leadership
High Point University
Bachelor of Science - Exercise Science
High Point University
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