Olivia Bowley
Charles Town,WV
Summary
Dynamic supervisor with a proven track record at Sheetz, enhancing team productivity through effective training and inventory control. Skilled in staff management and customer service, I implemented process improvements that significantly boosted operational efficiency and employee motivation. Committed to achieving goals while ensuring exceptional service and satisfaction.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
3
3
years of professional experience
Work History
Supervisor
Sheetz
05.2024 - Current
- Coordinated shift schedules to optimize coverage and maintain consistent workflow across teams.
- Managed inventory levels, ensuring availability of materials while minimizing excess stock.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Supervisor
Ledo Pizza
01.2024 - 04.2024
- Supervised daily operations to ensure team adherence to safety protocols and operational standards.
- Trained new employees on best practices in workflow efficiency and equipment usage.
- Conducted performance evaluations to identify areas for employee development and improvement.
- Implemented process improvements that enhanced productivity and reduced downtime in operations.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Server
Ledo Pizza
10.2022 - 01.2024
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed table assignments efficiently, optimizing seating arrangements during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed customer orders accurately using a point-of-sale system, minimizing errors.
- Handled cash transactions securely, ensuring accurate end-of-shift reconciliations.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Associate of Science - Dental Hygiene
Hagerstown Community College
Hagerstown, MD05-2028
High School Diploma -
Washington High School
Charles Town, WV05-2024
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Money Handling
- Employee motivation
- Inventory control
- Priority management
Languages
English
Timeline
Supervisor
Sheetz
05.2024 - Current
Supervisor
Ledo Pizza
01.2024 - 04.2024
Server
Ledo Pizza
10.2022 - 01.2024
Associate of Science - Dental Hygiene
Hagerstown Community College
High School Diploma -
Washington High School
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