Olivia Boyce
Charlotte,NC
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Firebirds Wood Fired Grill. Proven ability to enhance guest experiences through effective communication and upselling techniques, contributing to increased sales. Recognized for multitasking abilities and maintaining a professional demeanor in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Server
Firebirds Wood Fired Grill
07.2022 - Current
- Managed multiple tables concurrently while maintaining high service quality.
- Collaborated with team members during peak hours to optimize workflow and enhance guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
FOH Team Member
Chick-fil-A
05.2020 - 02.2021
- Trained new staff in front-of-house procedures, customer relations, and sanitation protocols.
- Maintained organized work area to ensure safety and cleanliness for customers and staff.
- Established welcoming atmosphere by greeting guests warmly upon arrival.
- Answered customer inquiries, provided recommendations, and accurately recorded order details.
Education
Associate of Arts - Business
Central Piedmont Community College
Charlotte, NC05-2025
No Degree - Exercise Science
Roanoke College
Roanoke, VA01-2025
High School Diploma -
Carmel Christian School
Charlotte, NC05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement and relations
- Sales proficiency
- Professional demeanor
- Multitasking abilities
- High energy and stamina
- Effective communication
Accomplishments
Certified Trainer in serving, hostess, takeout.
Work 40 hour weeks, while in school full time
Leader in sales for store.
Timeline
Server
Firebirds Wood Fired Grill
07.2022 - Current
FOH Team Member
Chick-fil-A
05.2020 - 02.2021
Associate of Arts - Business
Central Piedmont Community College
No Degree - Exercise Science
Roanoke College
High School Diploma -
Carmel Christian School
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