Olivia Boyce
Lebanon
Summary
I am a hardworking individual with a proven track record at Chipotle problem-solving. Successfully de-escalating complaints into opportunities to improve, enhancing customer loyalty. I'm skilled in leadership and training, fostering a positive work environment while ensuring safety protocols are met. Reliable and responsible, dedicated to meeting goals.
Overview
3
3
years of professional experience
Work History
Service Manager
Chipotle
08.2023 - 09.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Babysitter
Family Members
05.2022 - 09.2025
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Cashier/Stocker
Big Lots
05.2023 - 08.2023
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Walmart
10.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Lebanon High School
Lebanon, OHNo Degree - Nursing
Wright State University
Dayton, OH05-2026
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Customer service management
- Time management
- Outgoing and energetic
- Coaching and mentoring
Timeline
Service Manager
Chipotle
08.2023 - 09.2025
Cashier/Stocker
Big Lots
05.2023 - 08.2023
Cashier
Walmart
10.2022 - 04.2023
Babysitter
Family Members
05.2022 - 09.2025
High School Diploma -
Lebanon High School
No Degree - Nursing
Wright State University
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