Olivia Brady
Kalamazoo,MI
Summary
Dynamic and detail-oriented professional with proven skills in Order Management and cultivating warm relationships, honed at Friendship Village Kalamazoo. Excelled in maintaining high hygiene standards and resolving customer complaints efficiently, ensuring positive dining experiences. Demonstrated ability to support team members and manage inventory with precision, contributing to operational excellence.
Overview
2
2
years of professional experience
Work History
Woodside Server
Friendship Village Kalamazoo
01.2024 - Current
- Worked with POS system to chart orders
- Used slow periods to restock supplies, ice, desserts, and clean up kitchen area
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with elderly residents
- Plated food to order and served drinks
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Customer Service Cashier
Sweetwater's Donut Mill
06.2022 - 07.2022
- Redeemed coupons to discount purchases.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Served Donuts and beverages
- Recommended items based on descriptions
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Parchment High School
Kalamazoo, MI05-2025
Skills
- Table Bussing/ Setting
- Food inspection
- Beverage Preparation
- Attention to detail
- Team member support
- Order Management
- Guest Engagement
- People skills
Soccer
Starter on varsity teams
Serves as a team captain
Varsity Team Captain
Varsity Captain for two years, leading the team in warmups into game time. Dedication to film days and teaching the team about positions and answering clarifying questions about the sport.
Timeline
Woodside Server
Friendship Village Kalamazoo
01.2024 - Current
Customer Service Cashier
Sweetwater's Donut Mill
06.2022 - 07.2022
High School Diploma -
Parchment High School
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