Olivia Brooke Asbury Arnold
Charleston
Summary
Results-driven professional with a strong background in specialized task execution and strategic implementation. Proven ability to leverage effective problem-solving techniques to optimize operational processes and drive efficiency. Demonstrated success in fostering team collaboration and ensuring project success through clear communication and leadership. Committed to delivering high-quality outcomes that align with organizational goals and enhance overall performance.
Overview
13
13
years of professional experience
Work History
Senior Recoveries Specialist
W.K. Webster & Co.
New York, NY
07.2023 - Current
- Conducted thorough investigations and negotiations to secure subrogated recoveries from accountable parties.
- Negotiated and secured funding totaling over $250,000 on behalf of principal insurers.
- Executed settlement negotiations with logistics entities and insurance companies to resolve disputes effectively.
- Facilitated communication and strategic planning with outside counsel for case resolution.
Cargo Claims Handler
Mediterranean Shipping Company USA
Charleston, SC
05.2013 - 07.2023
- Assessed and processed damage claims to facilitate timely resolutions and maintain customer satisfaction.
- Facilitated negotiations to reach settlements with claimants and subcontractors.
- Mitigated liability exposure through strategic risk management and claims assessment.
- Secured recovery of funds from responsible parties through interagency collaboration and external negotiations.
- Managed correspondence with third-party collections agents and outside legal counsel to support debt recovery efforts.
- Coordinated joint surveys of cargo to ensure accurate data collection and analysis.
- Developed comprehensive standard operating procedures to enhance departmental efficiency.
- Facilitated comprehensive onboarding for new hires to enhance employee engagement and retention.
Out of Gauge and Breakbulk Cargo Specialist
Mediterranean Shipping Company USA
10.2015 - 03.2019
- Secured competitive ocean freight pricing to optimize transportation of oversized cargo.
- Established and maintained effective communication channels with domestic and international branch offices to support operational efficiency.
- Resolved customer concerns and facilitated communication with port contacts.
- Formulated and implemented standard operating procedures aimed at streamlining departmental operations.
Export Documentation Clerk
Mediterranean Shipping Company USA
05.2013 - 10.2013
- Executed data entry for bills of lading on high-volume accounts to maintain operational integrity and minimize clerical errors.
- Managed general customer service inquiries via email to enhance customer satisfaction.
- Engaged with customers to build rapport and ensure a high level of service.
- Operated multi-line telephones to ensure prompt response to domestic and international calls.
- Monitored and upheld relevant import and customs compliance standards to facilitate smooth international trade operations.
Education
Bachelor of Arts - English, Minor in Spanish
College of Charleston
Skills
- Certified notary public in South Carolina
- Maritime and property insurance adjuster
- Microsoft Office expertise
- Knowledge of maritime bills of lading
- Spanish written and oral proficiency
Timeline
Senior Recoveries Specialist
W.K. Webster & Co.
07.2023 - Current
Out of Gauge and Breakbulk Cargo Specialist
Mediterranean Shipping Company USA
10.2015 - 03.2019
Cargo Claims Handler
Mediterranean Shipping Company USA
05.2013 - 07.2023
Export Documentation Clerk
Mediterranean Shipping Company USA
05.2013 - 10.2013
Bachelor of Arts - English, Minor in Spanish
College of Charleston