Olivia Burgad
Missoula,MT
Summary
Detail-oriented professional with a strong background in customer relationship management. Skilled in appointment scheduling and effective communication, consistently enhancing customer service experiences.
Overview
8
8
years of professional experience
Work History
Receptionist
Dirtman Sprinklers
Missoula , MT
05.2024 - Current
- Managed incoming calls, directing them to appropriate staff members.
- Scheduled appointments for installations and maintenance services efficiently.
- Collaborated with team members to enhance customer service experiences.
- Handled customer complaints with professionalism and empathy to resolve issues.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed payments and updated accounts to reflect balance changes.
- Supported administrative tasks, including filing and inventory management tasks.
- Maintained front office cleanliness and organization for a professional environment.
Esthetician/Shop Owner
Wild Sage Beauty Bar
Missoula , MT
06.2020 - Current
- Specialized in eyelash extensions, lash lifts, and waxing services.
- Maintained clean, organized treatment room for safety and efficiency.
- Recommended additional treatments or products tailored to individual customer needs.
- Managed appointment scheduling to optimize service delivery and reduce wait times.
- Collaborated with team members to enhance service offerings and improve client satisfaction.
- Adhered to health and safety regulations to maintain a secure environment for clients.
- Communicated effectively with spa team regarding client concerns and feedback.
- Responded promptly to customer inquiries via phone, email, and in-person interactions.
Esthetician
Kindred Skin and Sol
Missoula , MT
03.2018 - 07.2020
- Provided excellent customer service and skincare treatments to clients.
- Educated clients on skincare procedures and products to enhance treatment effectiveness.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Recommended tailored home care regimens to achieve desired skincare results.
- Built strong client relationships through effective communication and personalized service.
- Greeted clients upon arrival to spa and provided information about services offered.
- Kept detailed records of client visits, treatments performed, and product purchases.
Education
ESTHIOLOGY -
Aveda Institute
Phoenix, AZ07-2017
Skills
- Appointment scheduling
- Customer relationship management
- Multi-line phone systems
- Detailed record keeping
- Time management
- Team collaboration
- Attention to detail
- Effective communication
Timeline
Receptionist
Dirtman Sprinklers
05.2024 - Current
Esthetician/Shop Owner
Wild Sage Beauty Bar
06.2020 - Current
Esthetician
Kindred Skin and Sol
03.2018 - 07.2020
ESTHIOLOGY -
Aveda Institute