Olivia Caballero
Amarillo
Summary
Quality-focused and customer service oriented professional able to provide cross-functional administrative support and function as the primary interface between the patient and the provider. Facilitates the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality. Eagerly accepts and tackles new challenges, completing numerous projects to company specifications and well within prescribed deadlines. Adapts to changing atmospheres and maintains impeccable attention to detail with focus on thoroughness and accuracy.
Overview
10
10
years of professional experience
Work History
Receptionist
West Texas A&M Student Medical Services
02.2022 - Current
- Answered phones, scheduled appointments, verified insurance, and collected co-pays
- Entered patient demographics, insurance information, and medical history in the computer system using the Point and Click software
- Faxed and scanned patient information
- Verified outstanding balances on patient accounts and requested payments at the time of their visit
- Generated HCFA Forms to send to billing office
Receptionist
Amarillo Stat Care
08.2018 - 09.2021
- Answered phones, scheduled appointments, verified insurance, and collected co-pays
- Entered patient demographics, insurance information, and medical history in the computer system using the Advanced MD software
- Faxed and scanned patient information
- Verified outstanding balances on patient accounts and requested payments at the time of their visit
- Called insurance companies for patients to obtain benefits and precertification
Receptionist
Parker Sports Medicine
07.2017 - 07.2018
- Answered phones, scheduled appointments, verified insurance, and collected co-pays
- Entered patient demographics, insurance information, and medical history in the computer system using the Practice Studios software
- Faxed and scanned patient information
- Verified outstanding balances on patient accounts and requested payments at the time of their visit
Receptionist
West Texas Family Medicine
07.2015 - 07.2017
- Answered phones, scheduled appointments, verified insurance, and collected co-pays
- Entered patient demographics, insurance information, and medical history in the computer system using the EMD EMR software
- Filed workers’ compensation documents and faxed and scanned patient information
- Verified outstanding balances on patient accounts and requested payments at the time of their visit
Referral Coordinator
West Texas Family Medicine
07.2015 - 07.2017
- Expedited patient referrals to specialty offices, faxed medical records, answered patient and specialty office calls and completed referral requests
- Ability to work independently and unsupervised maintaining a superior work ethic
- Called insurance companies for patients to obtain benefits and precertification
- Knowledgeable with CPT and ICD-9 and ICD-10 codes
- High level of proficiency relating to medical terminology and strong healthcare background
Education
Diploma – Medical Administrative Assistant -
Ultimate Medical Academy
01.2014
High School Diploma - undefined
Plainview High School
Plainview, TX01.2013
Skills
- Medical Terminology
- Medical Transcription
- Medical Billing
- Medical Law & Ethics
- HIPAA
- Medical Record Management
- Patient Processing and Accessing
- Office Accounting
- Electronic Health Records
- Intro to Health Care Coding
- Human Pharmacology
- Medical Office Procedures
- Customer Service
- Principles of Management
- Insurance Verification
- Interpersonal Professional Communication
Key Proficiencies
- Introduction to Medical Assisting
- Medical Terminology
- Medical Transcription
- Medical Billing
- Medical Law & Ethics
- HIPAA
- Medical Record Management
- Patient Processing and Accessing
- Office Accounting
- Greenway Prime SUITE EHR/PMS
- Electronic Health Records
- Anatomy and Physiology
- Intro to Health Care Coding
- Human Pharmacology
- Medical Office Procedures
- Customer Service
- Principles of Management
- Insurance Verification
- Interpersonal Professional Comm.
Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteImportant To Me
Flexible work hoursPaid time offWork from home optionHealthcare benefitsPaid sick leave4-day work weekTimeline
Receptionist
West Texas A&M Student Medical Services
02.2022 - Current
Receptionist
Amarillo Stat Care
08.2018 - 09.2021
Receptionist
Parker Sports Medicine
07.2017 - 07.2018
Receptionist
West Texas Family Medicine
07.2015 - 07.2017
Referral Coordinator
West Texas Family Medicine
07.2015 - 07.2017
High School Diploma - undefined
Plainview High School
Diploma – Medical Administrative Assistant -
Ultimate Medical Academy
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