Patient Service Rep.
Open To Work
Olivia Cartwright
Uber And Lyft
Jacksonville,FL
Work Preference
Job Search Status:
Open to workDesired Job Title
Customer Service RepresentativePatient Service RepresentativeCall Center RepresentativePatient Care CoordinatorPatient CoordinatorWork Type
Part TimeContract WorkLocation Preference
RemoteHybridLocation:
Jacksonville, FLOpen to relocation:
NoMinimum Desired Compensation
$20/hrSummary
Dedicated customer service representative, professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Reliable employee seeking customer service position. Offering excellent communication and good judgment.
13
Years of experience
Work History
Patient Service Representative
4 Years- Assist patients in filling out check-in and payment paperwork.
- Take copayments and compiled daily financial records.
- Use EPMS to schedule appointments.
- Balance deposits and credit card payments each day.
- Follow document protocols to safeguard confidentiality of patient records.
- Facilitate communication between patients and various departments and staff.
- Apply administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
Rideshare Driver
8 Years- Manage over 20-30 rides 4 to 5 days out of the week.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
Valet Parking Attendant
3 Months- Parked and retrieved 10-30 automobiles per 8hr shift , successfully driving both manual and automatic vehicles.
- Inspected vehicles prior to parking and during retrieval to detect damage.
- Patrolled area to prevent thefts of parked cars or items in cars.
- Explained parking rates and retrieval procedures to guests upon arrival.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Collected parking fees from customers based on charges for amount of time parked or standard lot fee.
Amazon Delivery Driver
4 Months- Deliver customer packages with care.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
Customer Service Representative
11 Months- Receive inbound and outbound calls, help assist customers with scheduling their appointments, answering any & all questions or concerns
- Direct customers to the correct department
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Handled over 75-100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
P1 Soldier
4 Months- Implemented tactics, procedures, and techniques for defense systems.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Trained in small arms, anti-armor and indirect fire weapons.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Trained in conflict resolution among subordinates, equals and superiors.
Waitress
3 Years 11 Months- Greet guests and take their orders, provide excellent service to customers
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma
Graduated with honors.
Skills
Teambuilding
Flexible and Adaptable
Decision-Making
Excellent Communication
Active Listening
Planning and Coordination
Self-Motivated
MS Office
Problem-Solving
Good Telephone Etiquette
Timeline
Patient Service Representative
Aspen Dental
10.2022 - Current
Valet Parking Attendant
Towne Park, Ltd
12.2021 - 03.2022
Amazon Delivery Driver
Amazon DSP
11.2020 - 03.2021
Customer Service Representative
Hancock Claims Consultants
07.2019 - 06.2020
Rideshare Driver
Uber And Lyft
10.2018 - Current
P1 Soldier
US ARMY
05.2018 - 09.2018
Waitress
Delightful Eatz Bar & Grill
05.2013 - 04.2017
Archer High School
High School Diploma