Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Personal Information
Timeline
Generic

Olivia Castiglione

Cohoes

Summary

Dedicated customer service professional with a strong foundation in service delivery and exceptional multitasking abilities. Committed to fostering professional relationships that drive profitability and business success. Extensively experienced in the customer service industry, excels as a solid team player with a positive demeanor, adept at building rapport with clients. Motivated by a desire to ensure customer satisfaction and contribute to overall company achievements, specializes in optimizing quality, speed, and processes. With an articulate, energetic approach, results-oriented and passionate about developing relationships, cultivating partnerships, and fostering business growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cash Office Manager

Price Chopper Golub
11.2024 - Current
  • Managed the preparation of daily bank deposits while maintaining accurate records of all transactions for auditing purposes.
  • Ensured compliance with company policies and financial regulations through regular reviews of cash handling procedures.
  • Supported upper management in making data-driven decisions by preparing detailed financial reports highlighting key metrics related to revenue generation and expense management.
  • Enhanced team productivity by delegating tasks effectively, monitoring performance, and providing ongoing feedback.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.

Customer Service Representative Manager

Allied Universal
05.2020 - 10.2024
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Conducted regular performance reviews, providing constructive feedback and coaching to drive professional growth.
  • Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Updated and maintained database with accurate customer information and timely data entry.
  • Assisted with mentoring new employees during and after training.
  • Remained open to feedback from supervisor and peers to build and improve skills set.
  • Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.

Crew Member Team Leader

Chick-fil-A
06.2019 - 05.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitar
  • Used knives to peel and dice fruits and vegetables for meals.
  • Organized and stored ingredients according to schematics and expiration dates.
  • Packaged and labeled to-go and delivery orders for pickup.
  • Trained new employees regarding company policies and food preparation procedures.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Recorded orders by answering customer questions and entering requests in system.
  • Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
  • Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
  • Managed inventory levels effectively, minimizing waste while maintaining adequate stock for daily operations.

Assistant Dining Room Manager

Atria Park St. Josephs
01.2017 - 04.2020
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Implemented training program for front of house staff to maintain high standards of customer service.
  • Designed overall floorplans and coordinated modifications for events and special reservations.
  • Led planning, set up and takedown for special events.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Coordinated kitchen workflow to optimize supply usage and preparation time.
  • Scheduled staff hours and allocated resources to maximize team member performance.
  • Maintained food and equipment inventories to support business demand.
  • Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary.
  • Assessed staffing needs and recruited staff, using methods such as newspaper advertisements and attendance at job fairs.
  • Established standards for personnel performance and customer service.
  • Created specialty dishes and developed recipes to be used in dining facilities.

Education

High School Diploma -

Jupiter High School
Jupiter, FL
05.2020

Skills

  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Financial reporting
  • Electronic Information Systems
  • Food Safety and Quality
  • Reservation Planning
  • Equipment Sanitation
  • Crew Scheduling
  • Customer service

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Microsoft certified
  • Comunications cetificate
  • Tech serv certificate

Certification

  • MCAS - Microsoft Certified Application Specialist

Personal Information

Title: Customer Service

Timeline

Cash Office Manager

Price Chopper Golub
11.2024 - Current

Customer Service Representative Manager

Allied Universal
05.2020 - 10.2024

Crew Member Team Leader

Chick-fil-A
06.2019 - 05.2021

Assistant Dining Room Manager

Atria Park St. Josephs
01.2017 - 04.2020

High School Diploma -

Jupiter High School

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Olivia Castiglione