Olivia Cato
Southfield,MI
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
Work History
Administrative Office Assistant
Tenet Health
02.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Coordinator
Alliance HealthCare Services
04.2021 - 08.2023
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Help Desk Coordinator
Carrying Christ With You
03.2018 - 01.2021
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Monitored problem management database and followed up with assigned personnel.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Education
Certificate - Cyber Security
Henry Ford College
Dearborn, MI05-2025
Skills
- Meeting Coordination
- Calendar Management
- Verbal Communication
- Document Management
- Technical support services
- Technical Support
- Proficient in PC and Microsoft Applications , Network Troubleshooting, Python
- Desktop support
- Customer Support
- Remote Support
- Video-based technical services
Timeline
Administrative Office Assistant
Tenet Health
02.2024 - Current
Coordinator
Alliance HealthCare Services
04.2021 - 08.2023
Help Desk Coordinator
Carrying Christ With You
03.2018 - 01.2021
Certificate - Cyber Security
Henry Ford College
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