Olivia Ciferni
Philadelphia,PA
Summary
Detail-oriented professional with proven customer service skills, focused on conflict resolution and efficient support. Committed to enhancing customer satisfaction through effective communication and mentoring.
Overview
6
6
years of professional experience
Work History
Team Lead
Temple University Technology Center
Philadelphia, PA
02.2025 - Current
- Assisted with technical support for students and faculty, resolving issues efficiently.
- Managed inventory of technology equipment, ensuring availability for student use.
- Guided customers through the printing process, ensuring clarity and efficiency in service delivery.
- Worked different stations to provide optimal coverage and meet production goals.
- Provided essential support by covering managerial duties as required to maintain workflow efficiency.
Cashier
Tarzian True Value Hardware
Brooklyn, NY
01.2020 - 09.2021
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained new cashiers on register procedures and customer service best practices.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Intern
RAPP
New York, NY
06.2021 - 08.2021
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Analyzed problems and worked with teams to develop solutions.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Education
Bachelor of Arts - Psychology
Temple University
Philadelphia, PA05-2027
Skills
- Attention to detail
- Conflict resolution
- Proficient in interpersonal communication
- Customer focus
- Coaching and mentoring
- Time management and organizational
Timeline
Team Lead
Temple University Technology Center
02.2025 - Current
Intern
RAPP
06.2021 - 08.2021
Cashier
Tarzian True Value Hardware
01.2020 - 09.2021
Bachelor of Arts - Psychology
Temple University