Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Ciocca

Sagamore Hills

Summary

Dynamic professional with proven skills in customer service and team collaboration. Known for resolving inquiries efficiently and fostering positive customer relationships.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Rally House
Macedonia
05.2025 - Current
  • Collaborated with team members to deliver exceptional customer service experiences.
  • Resolved customer inquiries and concerns to ensure satisfaction and loyalty.
  • Ensured compliance with company standards in merchandising and store presentation.

Assistant Manager

Maurices
Macedonia
07.2024 - 04.2025
  • Handled returns and exchanges according to established procedures efficiently.
  • Developed relationships with customers through friendly conversations.
  • Resolved customer inquiries and concerns to ensure satisfaction and loyalty.

Head Cashier

Lowes Home Improvment
Stow
10.2023 - 07.2024
  • Managed cash register operations and ensured accurate cash handling.
  • Assisted customers with transactions and resolved payment inquiries.
  • Trained new cashiers on procedures and customer service standards.

Assistant Manager

Famous Footwear
Aurora
11.2021 - 10.2023
  • Addressed customer concerns promptly, fostering a positive shopping environment through effective communication.

Education

Social Work

Cleveland State University
Cleveland, OH
05-2027

High School Diploma -

Nordonia High School
Macedonia, OH
05-2022

Skills

  • Customer service
  • Team collaboration
  • Team motivation

Timeline

Assistant Manager

Rally House
05.2025 - Current

Assistant Manager

Maurices
07.2024 - 04.2025

Head Cashier

Lowes Home Improvment
10.2023 - 07.2024

Assistant Manager

Famous Footwear
11.2021 - 10.2023

Social Work

Cleveland State University

High School Diploma -

Nordonia High School

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Olivia Ciocca