Olivia Cole
Sacramento,CA
Summary
Compassionate and detail-oriented Front Desk Guest Specialist with experience in senior living and healthcare setting. Skilled in creating a welcoming environment for residents, families, and visitors while managing administrative duties and coordinating with care teams. Strong communicator with the ability to handle sensitive situations, maintain confidentiality, and ensure compliance with assisted living policies. Dedicated to supporting a positive community culture and exceptional resident experience.
Overview
3
3
years of professional experience
Work History
Front Desk Guest Specialist
ACC Maple Tree Village
Sacramento, California
01.2025 - Current
- Serve as the first point of contact for residents, families, and visitors, providing a warm and professional welcome.
- Answer and direct incoming phone calls, messages, and inquiries in a timely manner.
- Assist families with check-in, paperwork, and scheduling ride as needed
- Coordinate with care staff, culinary, and housekeeping to ensure resident and family requests are met.
- • Monitor visitor logs, resident sign-in/out, and maintain accurate documentation for compliance
- • Support administrative functions such as filing, scanning, and distributing correspondence
- • Handle sensitive resident and family concerns with empathy and confidentiality.
- • Provided customer service in a fast-paced environment, ensuring client satisfaction.
- • Managed front desk operations, appointment scheduling, and record keeping.
- Assisted in resolving client concerns with professionalism and care.
- • Collaborated with cross-functional teams to support daily operations.
Front Desk Receptionist
Oakmont
Sacramento, California
03.2023 - 02.2024
- Maintaining reception area: keeping the front desk clean, organized, and stocked with supplies
- Answering phone calls: Receiving and directing calls to the appropriate person or taking messages.
- Performing basic clerical duties like copying, faxing, filing, print out daily activities/flyers.
- Managing office supplies: ordering.
- Open and close the facility.
- Greeted and assisted visitors with friendly and professional demeanor.
Care Giver/ Med Technician
Oakmont
Sacramento, California
06.2022 - 03.2023
- Contributed to case reviews of client status and progress.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Crater Renaissance Academy
Central Point, OR06-2018
Skills
- Phone, Email, & In Person Communication
- Problem Solving & Conflict Resolution
- Resident & Family Relations
- Administrative & Office Support
- Reception & Guest Services
- Scheduling & Appointment Coordinator
- Multi Department Coordination (Care, Culinary, Housekeeping)
Timeline
Front Desk Guest Specialist
ACC Maple Tree Village
01.2025 - Current
Front Desk Receptionist
Oakmont
03.2023 - 02.2024
Care Giver/ Med Technician
Oakmont
06.2022 - 03.2023
High School Diploma -
Crater Renaissance Academy