Olivia Cole
Hampstead,NC
Summary
Dynamic sales associate skilled in inventory management and team leadership with 6+ years in customer service. Proven ability to enhance customer experiences and drive sales through effective communication and problem-solving. Works well in a fast-paced, high volume environment.
Experienced Wrangler, providing exceptional experiences and ensuring guest safety and well-being. Skilled in basic horse care and first aid for a herd of over 50 horses. Well versed in maintaining a high level of consumer satisfaction for guests of all ages and backgrounds. Responsible team-member who works well in group settings. Highly capable of physically demanding and long shifts, often working 13 hours a day during peak season.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Sales Associate
Surf City Gift Shop
Surf City , NC
02.2020 - Current
- Trained new team members in cash register operation, stock procedures, and customer service to enhance team efficiency and customer satisfaction.
- Operated point-of-sale system for transactions and returns.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Led promotional events that increased store visibility and attracted new customers.
- Analyzed sales data to identify trends and refine sales strategies, resulting in improved sales performance.
- Conducted inventories on a regular basis to track stock levels.
Wrangler
Gunstock Ranch
Kahuku, Hawaii
05.2025 - 09.2025
- Led trail rides, ensuring safety and enjoyment for guests while sharing knowledge about ranch operations.
- Supported novice riders by providing instruction and encouragement during lessons.
- Led educational experiences on horse care for diverse age groups, enhancing understanding and appreciation of equine welfare.
- Monitored horse health and reported concerns to management, ensuring timely interventions and care.
- Coordinated training sessions for new wranglers on ranch operations, fostering skill development and team integration.
- Performed basic veterinary care such as administering medications and bandaging wounds
- Maintained cleanliness and organization of barn facilities.
- Led guided ATV tours across scenic trails, ensuring safety and engagement for participants. throughout the ranch
Server
Shaka Taco
Hampstead, North Carolina
03.2024 - 01.2025
- Delivered exceptional customer service to enhance guest experience in fast-paced dining environment.
- Trained new servers on restaurant procedures and service standards to maintain quality service.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed cash and credit card transactions accurately to ensure smooth operations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Camp Counselor
Ecological Marine Adventures
Surf City , NC
05.2023 - 08.2023
- Assisted campers with hands-on experiences in aquatic exploration and conservation.
- Led group activities focused on marine education and environmental awareness.
- Motivated campers to actively engage in recreational activities, fostering enjoyment and teamwork.
- Partnered with team members to cultivate an inclusive and supportive camp atmosphere.
- Provided first aid and responded to emergencies, maintaining camper safety as the top priority.
- Monitored and cared for animals in petting zoo, promoting their health and well-being. to all petting zoo animals and reptiles
Education
High School Diploma -
Topsail High School
Hampstead, NC05-2024
Some College (No Degree) - Science
Cape Fear Community College
Wilmington, North Carolina, NCSkills
- Inventory management
- Time management
- Horse handling
- Group leadership
- Environmental education
- First aid
- Problem solving
- Outstanding communication and interpersonal skills
- Child and adolescent mentoring
- Safety awareness
Certification
First Aid Certification- Red Cross Learning Center, May 2025
References
Gunstock Ranch, Kahuku, HI
Mckenzie Highsmith- Manager
Cell: (808)798-0848
Surf City Gift Shop, Surf City, NC
Rebekah McGee- Manager
Cell: (910)520-3675
Paige Williams- Boss/Owner
Cell: (910)228-6960
Business email: surfcityiga@gmail.com
Ecological Marine Adventures, Surf City, NC
Taylor Maredy- Owner/Boss
Cell: (910)459-1942
Timeline
Wrangler
Gunstock Ranch
05.2025 - 09.2025
Server
Shaka Taco
03.2024 - 01.2025
Camp Counselor
Ecological Marine Adventures
05.2023 - 08.2023
Sales Associate
Surf City Gift Shop
02.2020 - Current
High School Diploma -
Topsail High School
Some College (No Degree) - Science
Cape Fear Community College