Customer Service Representative
Target
Las Vegas
12.2024 - Current
- Took special orders in person and over telephone, generating additional revenue every month.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Led on- and off-site customer support teams across multiple time zones.
- Maintained a high level of professionalism when dealing with difficult customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Mentored junior team members and managed employee relationships.
- Identified areas of improvement in customer service processes and suggested changes accordingly.