Olivia Cortez
Fort Worth
Summary
At ABM Aviation, I led the team to enhance productivity and customer satisfaction through expert staff management and effective problem-solving. By fostering a culture of excellence and open communication, I successfully implemented strategies that improved workflows and resolved conflicts, showcasing my leadership and decision-making skills.
Diligent [Manager Airport Costumer Operations] with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
10
10
years of professional experience
Work History
Supervisor
ABM Aviation
04.2015 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
Associate of Science - Business Administration And Management
Everest College
Arlington, TX11-2014
High School Diploma -
Sunnyside High School
Fresno, CA06-2004
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Attention to detail
- Decision-making
- Complex Problem-solving
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Supervisor
ABM Aviation
04.2015 - Current
Associate of Science - Business Administration And Management
Everest College
High School Diploma -
Sunnyside High School
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