Olivia Costello
Windham,NH
Summary
A dedicated and driven professional with four years of experience within customer support, building customer relationships, growth in versatility, and communication.
Overview
4
4
years of professional experience
Work History
Shift Lead
Honey Dew Donuts
Windham, NH
07.2021 - Current
- Prepared hot and iced beverages in a timely manner.
- Restocked and organized work stations regularly for efficiency.
- Engaged with customers building loyalty relationships.
- Managed POS system and cash handling.
- Implemented and communicated customer feedback for improved services.
Cashier
Market Basket
Salem, NH
12.2020 - 07.2021
- Operated the POS system for transactions.
- Maintained a clean, organized and stocked area.
- Trained new store members in cash handling, stocking, and customer services.
Education
MBA - Finance
University of Massachusetts, Lowell
Lowell, MA05-2028
High School Diploma -
Windham High School
Windham, NH06-2024
Skills
- Staff motivation
- Crew coordination
- Customer service
- Shift leadership
- Employee training
- Determination
- Time management
- Up-selling
- Conflict resolution
- Cleanliness
- Inventory management
- Personable
Languages
Italian
Limited
Spanish
Limited
Timeline
Shift Lead
Honey Dew Donuts
07.2021 - Current
Cashier
Market Basket
12.2020 - 07.2021
MBA - Finance
University of Massachusetts, Lowell
High School Diploma -
Windham High School
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