Olivia Cox
Des Moines
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
6
6
years of professional experience
Work History
Salesperson
Under Armour
Altoona
07.2025 - Current
- Maintained product displays to enhance the shopping experience for visitors.
- Collaborated with team members to ensure timely restocking of merchandise.
- Assisted customers in selecting products that meet their athletic needs.
- Managed cash register transactions and handled customer inquiries efficiently.
- Demonstrated product features and benefits to educate customers effectively.
- Executed store promotions and events to engage shoppers and drive interest.
- Provided feedback on customer preferences to improve product offerings regularly.
- Resolved customer complaints promptly and efficiently.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
Lead Preschool Teacher
New Horizon Academeny
Des Moines
10.2024 - Current
- Developed engaging lesson plans for diverse learning styles and developmental needs.
- Managed classroom activities to create a safe and nurturing environment.
- Collaborated with parents to discuss child progress and address concerns.
- Maintained classroom supplies and resources to support daily learning activities.
- Organized and maintained a safe learning environment for children, including supervision of indoor and outdoor playtime.
- Planned and implemented developmentally appropriate activities to meet the physical, emotional, intellectual and social needs of children.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Attended professional development workshops to stay current on best practices in early childhood education.
- Facilitated parent-teacher conferences when needed in order to discuss student progress or areas needing improvement.
- Assisted in developing lesson plans that incorporated reading, writing, math, science and art into daily activities.
- Monitored classroom supplies inventory levels and ordered new items as needed.
- Encouraged positive behavior through positive reinforcement techniques such as praise and rewards.
- Updated daily bulletin board with children's artwork and accomplishments.
- Collaborated with other teachers to plan special events such as field trips or holiday parties.
- Observed and documented students' growth and development throughout the year.
In-Home Nanny
Becky Newsom
Norwalk
05.2023 - 10.2024
- Provided attentive care to children in a safe and nurturing environment.
- Developed engaging activities to promote children's physical and emotional growth.
- Prepared nutritious meals and snacks tailored to children's dietary needs.
- Assisted with homework and educational activities to enhance learning experiences.
Floater Teacher
Shining Stars Daycare
Pleasant Hill
11.2021 - 04.2023
- Supervised classroom activities and maintained a safe learning environment.
- Assisted lead teachers in lesson planning and daily curriculum implementation.
- Supported children's emotional and social development through guided play.
- Managed classroom behavior using positive reinforcement strategies.
- Collaborated with staff to prepare educational materials and resources.
- Organized and participated in parent-teacher communication efforts.
- Provided individualized support to children with diverse learning needs.
Barista
Dunkin' Donuts
Des Moines
01.2020 - 10.2021
- Maintained cleanliness and organization of work area throughout shifts.
- Prepared and served coffee beverages following Dunkin' Donuts recipes.
- Operated POS system to process customer orders efficiently.
- Assisted customers with menu selections and provided product recommendations.
- Managed inventory by restocking supplies and monitoring stock levels.
- Collaborated with team members to ensure smooth daily operations.
- Trained new staff on beverage preparation and customer service standards.
- Handled cash transactions accurately and processed payments promptly.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Education
Southeast Polk Senior High
Pleasant Hill, IASkills
- Product knowledge
- Visual merchandising
- Customer relationship management
- Inventory management
- Team collaboration
- Sales strategies
- Cash handling
- Customer service
- Problem solving
- Effective communication
- Time management
- Classroom management
- Child development activities
- Customer care
- Product description
- Sales demonstration
- Follow-up communications
- Sales strategy development
- Relationship selling
- Customer engagement
- Negotiation
- Networking
- Customer loyalty programs
- Complaint handling
Timeline
Salesperson
Under Armour
07.2025 - Current
Lead Preschool Teacher
New Horizon Academeny
10.2024 - Current
In-Home Nanny
Becky Newsom
05.2023 - 10.2024
Floater Teacher
Shining Stars Daycare
11.2021 - 04.2023
Barista
Dunkin' Donuts
01.2020 - 10.2021
Southeast Polk Senior High