Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Olivia Craig

Ridgefield,CT

Summary

Hardworking Delivery Manager trains efficient and accurate teams. Committed to quality assurance and streamlining day-to-day activities for fast and excellent work. Adept at providing fantastic customer service and budgeting strictly. Forward-thinking Delivery Manager equipped to handle delivery planning and execution. Proficient in driving sales and increasing customer engagement with a hands-on approach at each stage.


I was hired as an intern investment accountant, my role was to load the daily custodial transactions for 30 investment accounts into a family office accounting software. Once loaded, I had to review and post the accounting transactions and stock prices. At each month end I had to reconcile the accounting positions, value, and cost back to the month end custodial data. The volume of transactions during the period of my internship was very high as it was during a period of market volatility, including the Ukraine war, fear of inflation and interest rate adjustments. On average during this period I processed over 1000 transactions monthly on 30 investments and the average value of the accounts was 100 million dollars.

Overview

3
3
years of professional experience

Work History

Operations and Delivery Manager

Rodier Flowers
07.2021 - Current
  • Improved delivery efficiency by optimizing routes and scheduling for the team.
  • Reduced customer complaints by implementing proactive communication strategies with clients.
  • Enhanced team performance by providing regular feedback, coaching, and training opportunities.
  • Managed relationships with key customers to ensure smooth project deliveries and overall satisfaction.
  • Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
  • Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.

Accounting Analyst

M. Terry Enterprise
01.2021 - 04.2022
  • Streamlined accounting processes for increased efficiency and reduced errors.
  • Improved financial reporting timeliness by automating data input and report generation tasks.
  • Worked during a time of high market volatility
  • Reduced month-end closing time through streamlined account reconciliations and process improvements.

Education

Accounting

Indiana University Bloomington
Bloomington, IN
05.2027

High School Diploma -

Ridgefield High School
Ridgefield, CT
06.2023

Skills

  • Distribution Coordination
  • Delivery Management
  • Route Planning
  • Trend Tracking
  • Team Supervision
  • Problem Solving
  • Resource Allocation
  • Team Leadership
  • Project Management
  • Conflict Resolution
  • Financial Reporting
  • Expense Tracking

Languages

Spanish
Limited Working

Timeline

Operations and Delivery Manager

Rodier Flowers
07.2021 - Current

Accounting Analyst

M. Terry Enterprise
01.2021 - 04.2022

Accounting

Indiana University Bloomington

High School Diploma -

Ridgefield High School
Olivia Craig