Olivia Craprotta
Jupiter,FL
Summary
I am a motivated, compassionate individual who seeks to deliver the highest quality of care for each client. I strive to master my craft though being open to continuing my education and being up to date with all trends in this line of work. My contribution to a work environment is to be collaborative and committed to my line of work.
Overview
3
3
years of professional experience
Work History
Manager
Playa Bowls
02.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Professionally answered telephones and responded to customer inquiries.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
Tanning Coordinator
Boca Tanning Club
06.2023 - 05.2024
- Entered data, generated reports, and produced tracking documents.
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
- Increased salon revenue through upselling tanning packages and retail products to clients.
Sales Associate
Aerie By American Eagle
03.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Licensed Facial Specialist - Laser And Electrologist Technician Student
Laser And Aesthetics Institute
Jupiter, FL09.2024
Timeline
Manager
Playa Bowls
02.2024 - Current
Tanning Coordinator
Boca Tanning Club
06.2023 - 05.2024
Sales Associate
Aerie By American Eagle
03.2022 - 03.2023
Licensed Facial Specialist - Laser And Electrologist Technician Student
Laser And Aesthetics Institute