Olivia Davis
Altamonte Springs,FL
Summary
I’ve been working in retail manage for 20 plus years. My first retail job I was hired in and promoted within the first 4 months of employment with the company. This shows that I’m dedicated to learning quickly and have a desire for advancement. With both jobs I’ve achieved great partnerships with the management staff as well as the customers. I’ve developed great people skills in dealing with staff showing I’m capable of listening and empathizing with them. I’ve also acquired great merchandising skills that has helped boost sales at both companies.
Overview
14
14
years of professional experience
Work History
Area Supervisor
Ross Dress For Less
Orlando, FL
11.2016 - Current
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Tracked hours and inventory usage, and prepared associated reports.
- Trained team members in successful strategies to meet operational and sales targets.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Assistant Manager
Cititrends
Orlando, FL
04.2010 - 11.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Associate Degree - Graphic Design
Brevard Community College
Titusville, FL04.2007
Skills
- Team Management
- Production Management
- Task Delegation
- Multi-unit management
- Operational Efficiency
- Equipment Inspection
- Inventory Control
- Project Planning
- Brand Awareness
- Facility Maintenance
- Critical Thinking
- Multitasking and Prioritizing
- Team Building and Motivation
- Scheduling and Time-Tracking
- Goal Setting and Achievement
- Superior Work Ethic
- Problem Anticipation and Resolution
- Staff Coaching and Training
- Employee Training
- Cash Handling and Reconciliation
- Flexible Work Schedule
- Adaptable to Changing Demands
- Delegation and Supervision
- Handling Complaints
- Decision-Making
- Product Merchandising
- Retail Operations
- Process and procedure development
- Merchandise Promotion and Display
- Computer Proficiency
- Basic Mathematics
- POS Terminal Operation
- Physical Stamina
- Sales Leadership
- Sales floor organization
- Loss Prevention
- Merchandising operations
Timeline
Area Supervisor
Ross Dress For Less
11.2016 - Current
Assistant Manager
Cititrends
04.2010 - 11.2016
Associate Degree - Graphic Design
Brevard Community College