Olivia Davis
Forney,TX
Summary
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
7
7
years of professional experience
Work History
District Associate/Receptionist
GLC Business/Haynes Boone Law Firm
Dallas, TX
11.2021 - 01.2024
- Performs related tasks requiring the use of various office equipment including copying, binding, faxing, mail, and switchboard
- Scheduling lawyer/client meeting as well as set up and take down meeting rooms
- Evaluates and ensures the quality and accuracy of all materials and completed requests
- Maintains accurate tracking of jobs, pick-ups/deliveries, and other documentation
- Acknowledging and resolving customer complaints
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Participated in emergency response drills and maintained knowledge of safety procedures.
Cashier/Customer Service
Walmart
Dallas, TX
03.2021 - 10.2021
- Primary roles include scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers
- Cashiers also take responsibility for handling returns and answering questions about merchandise, store policies, and ongoing promotions
- Handling and resolving customer complaints regarding product sales to customer service problems
- Counted and balanced cashier drawers.
- Collected payments and provided accurate change.
- Ensured compliance with all safety regulations within the store environment.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Amazon Associate
Amazon Fulfillment Center
Dallas, TX
10.2020 - 01.2021
- I handled packages and totes and sent them through the conveyer belts for the peak season
- Selecting, packing, and shipping orders – in some cases, for our super-fast (2-hour or less) delivery service
- Some of your duties would include Receive and put away inventory
- Get customer orders ready and pack them up
- Conducted inventory checks to ensure accuracy of shelf stock.
- Organized store by returning merchandise to proper areas and restocked displays.
Cashier
Walmart
Bedford, TX
03.2020 - 06.2020
- I worked as a cashier, meaning I handled money and bagging food and essential items
- I also stocked the back when needed but I was a cashier for the most part when they didn’t put me in other departments
CSR - Customer Service Representative/Shift Lead
Domino's Pizza
Euless, TX
09.2018 - 01.2020
- My job would include (but are not limited to): Greeting customers and taking orders with a smile!
- Operating the cash register and collecting payment from customers
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Analyzed customer feedback data to identify areas of improvement.
- Oversaw warranty counseling process to manage expense controls.
Customer Service Representative
Pizza Hut
Euless, TX
01.2017 - 12.2018
- Maintained store in clean and neat manner
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Shared product knowledge with customer while making personal recommendations
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Certification - Beauty and Cosmetology
Ogle School
08.2023
High school Diploma -
Trinity High School
Euless, TX05.2020
Skills
- Microsoft Word
- Excel
- PowerPoint
- 10-Key
- Customer Care
- Customer Service
- Customer Support
- Telephone skills
- Call Center
- Data entry skills
- Typing and word processing skills
- Food Handling
- Scheduling
- Spreadsheet tracking
- Multi-line phone system operation
- Service-oriented mindset
- Data inputting
- Organization skills
- Appointment scheduling
Timeline
District Associate/Receptionist
GLC Business/Haynes Boone Law Firm
11.2021 - 01.2024
Cashier/Customer Service
Walmart
03.2021 - 10.2021
Amazon Associate
Amazon Fulfillment Center
10.2020 - 01.2021
Cashier
Walmart
03.2020 - 06.2020
CSR - Customer Service Representative/Shift Lead
Domino's Pizza
09.2018 - 01.2020
Customer Service Representative
Pizza Hut
01.2017 - 12.2018
Certification - Beauty and Cosmetology
Ogle School
High school Diploma -
Trinity High School