Olivia Davis
Essex Junction,VT
Summary
Business Administration student at Champlain College pursuing a minor in Finance and Master’s in Financial Analytics. Experienced in budgeting, shift leadership, and team management with a strong record of advancing customer service operations. Excited to apply analytical and leadership skills in a part-time finance or accounting position.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Playa Bowls
South Burlington, Vermont
05.2025 - Current
- Assisted in managing inventory levels and restocking supplies as needed.
- Trained new employees on company policies and customer service standards.
- Provided excellent customer service by promptly addressing inquiries and concerns.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assisted in financial forecasting and budgeting processes alongside finance managers.
Barista Shift Manager
Starbucks
Essex, Montana
07.2023 - 11.2024
- Handled cash register operations and processed customer transactions accurately.
- Coordinated team schedules to ensure adequate staffing during shifts.
- Established and adjusted ordering parameters to manage inventory.
- Resolved customer complaints in a professional manner while upholding company values.
- Conducted regular meetings with employees to discuss progress towards goals.
Shift Leader in Training
Hannaford Supermarket
Essex Junction, VT
03.2021 - 01.2022
- Provided leadership, motivation, direction, and support to team members during shifts.
- Worked closely with other departments to coordinate activities and ensure smooth operations.
- Developed effective communication protocols between management teams and frontline staff.
- Provided coaching and mentoring support for junior staff members.
- Responded quickly to emergency situations by following established protocol guidelines.
Education
High School Diploma -
Essex High School
Essex Junction, VT06-2023
Associate of Science - Finance
Champlain College
Burlington, VT05-2027
Bachelor of Science - Business Administration
Champlain College
Burlington, VT05-2027
Master of Science - Financial Analytics
Champlain College
Burlington, VT05-2028
Skills
- Microsoft Excel
- QuickBooks
- Data analysis
- Risk assessment & management
- Market research & trend analysis
- Decision-making under pressure
- Team collaboration & leadership
- Presentation & report writing
- Time management
Certification
- Candidate for Vermont Real Estate License
Accomplishments
- Taekwondo Black Belt – proven discipline and persistence, transferable to professional growth
Timeline
Shift Supervisor
Playa Bowls
05.2025 - Current
Barista Shift Manager
Starbucks
07.2023 - 11.2024
Shift Leader in Training
Hannaford Supermarket
03.2021 - 01.2022
High School Diploma -
Essex High School
Associate of Science - Finance
Champlain College
Bachelor of Science - Business Administration
Champlain College
Master of Science - Financial Analytics
Champlain College
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