Olivia DeGregory
Alexandria,VA
Summary
Motivational leader and organizational problem-solver skilled in supervision, team building, and customer service. Proven ability to drive company success through swift implementation of positive changes. Experienced in using training and morale-building techniques to optimize employee performance. Passionate professional committed to making a meaningful impact in environmental sustainability and the community.
Overview
4
4
years of professional experience
Work History
Office Manager
RTEC Treecare
Falls Church
07.2024 - 09.2024
- Coordinated daily office operations such as appointment scheduling, meeting scheduling and correspondence handling.
- Maintained confidential employee records, ensuring compliance with privacy regulations.
- Prepared reports on office expenses, budget variances, and operational performance for senior management review.
- Professionally managed relationships with external stakeholders including clients, suppliers/vendors, and contractors/subcontractors.
- Introduced regular interdepartmental staff meetings to bolster communication flow, resulting in improved collaboration.
- Ensured accurate and timely processing of employee payroll through coordination with the HR department.
Front Office Supervisor
RTEC Treecare
Falls Church
10.2023 - 07.2024
- Facilitated recruitment procedures, such as job position advertisements, resume assessments, and interview scheduling.
- Managed accounts payable and receivable procedures, ensuring accurate invoice reconciliation and maintenance of financial records.
- Optimized inventory management and procurement of office supplies that minimized costs.
- Utilized spreadsheet applications for analyzing data, generating reports, and creating tailored payroll reports.
- Managed precise employee time tracking system to comply with corporate policies and labor regulations.
- Created SOPs for different departments, enhancing workflow cohesiveness.
Director of Outreach
The Environmental Justice Alliance
Falls Church
04.2022 - 10.2023
- Initiated and oversaw the implementation of a community-based plan that provided a sustainable food source for disadvantaged youth.
- Enhanced promotion of fundraising events through the creation of engaging marketing materials, such as brochures, flyers, and social media content.
- Organized and managed a team for local gardening programs, ensuring smooth execution of initiatives.
- Established partnerships and sponsorships for upcoming events in collaboration with local organizations and businesses.
- Managed fundraising activities and generated financial resources for community projects and initiatives.
- Managed budget allocation for various outreach activities while maximizing resources effectively.
Customer Service Coordinator
RTEC Treecare
Falls Church
03.2022 - 10.2023
- Promptly addressed customer inquiries to provide exceptional service.
- Maintained high productivity by handling a large volume of incoming calls and emails promptly and with accuracy.
- Conducted comprehensive training sessions to onboard and educate new staff members on company policies, procedures, and customer service excellence.
- Utilized CRM software to accurately track customer interactions and monitor issue resolution progress.
- Contributed actively in weekly team conferences to evaluate common issues of the domain and propose resolutions.
- Crafted attractive weekly blog posts on trending tree care and environment topics, leading to a 10% surge in traffic.
Blog Writer
Cook and Culture
Fairfax
08.2020 - 12.2020
- Created interesting and original blog posts weekly
- Investigated trends in food sustainability
- Collaborated with the graphics team to develop visual blog content
- Utilized best SEO tactics to increase website traffic
- Communicated with a team of over twenty interns to ensure consistency as a group
- Edited and provided feedback on coworkers' blog posts.
Education
Bachelor of Arts - Environmental and Sustainability Studies
GEORGE MASON UNIVERSITY
Fairfax, VA12.2020
Skills
- Customer Service
- Microsoft Office
- Employee Supervision
- Policy Development
- Conflict Management
- Creative Writing
- Search Engine Optimization (SEO)
- WordPress
- Microsoft Excel
- Data Entry
- Staff Training
- Content Development
- Leadership
- Accounts Receivable
- Accounts Payable
- Website Management
- Email Marketing
- Proofreading
- Management
- QuickBooks
- Nonprofit Management
- Canva
- Payroll Processing
Timeline
Office Manager
RTEC Treecare
07.2024 - 09.2024
Front Office Supervisor
RTEC Treecare
10.2023 - 07.2024
Director of Outreach
The Environmental Justice Alliance
04.2022 - 10.2023
Customer Service Coordinator
RTEC Treecare
03.2022 - 10.2023
Blog Writer
Cook and Culture
08.2020 - 12.2020
Bachelor of Arts - Environmental and Sustainability Studies
GEORGE MASON UNIVERSITY
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