Olivia Deng
Brighton,Massachusetts
Overview
8
8
years of professional experience
Work History
Owner and Designer
Arcane Junk
07.2020 - Current
- Successfully ran a small business selling clothing, totes, paintings, and prints that I made.
- Designed products, managed online store and social media page, handled finances and marketing, and fulfilled both online and in-person orders at markets.
- Fulfilled painting and illustration commissions for customers, working to make items to their satisfaction.
- Received Etsy’s “Star Seller” accolade for providing quality products, on-time shipping, and excellent customer service.
Freelance Writer
Online And Print Publications
08.2015 - Current
- Wrote articles for The Boston Globe, The Atlantic, WBUR, Boston Magazine, DigBoston, Boston Art Review, and more.
- Covered arts and culture, housing, local elections, and social movements.
- Pitched stories, conducted research, interviewed sources, transcribed interviews, wrote stories, and shot photos.
Associate Content Writer
HubSpot
04.2022 - 01.2024
- Wrote blog posts that drove readers to product and landing pages. Gained expertise in HubSpot products to accurately write about them.
- Updated existing blog posts for search, traffic, and conversion optimization.
- Gained familiarity with CMS to format and publish blog posts.
- Contributed writing to The Hustle.
Counter Staff
Pavement Coffeehouse
01.2022 - 04.2022
- Enhanced customer satisfaction by providing friendly and efficient service in a fast-paced environment.
- Worked both front-of-house and back-of-house roles.
- Quickly familiarized myself with the extensive menu to make both drink and food orders.
- Executed opening and closing tasks efficiently, ensuring smooth store operations.
- Accurately handled card and cash transactions.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Content Marketing Specialist
Formlabs
12.2019 - 12.2021
- Wrote compelling blog posts about product launches, 3D printing technology, 3D printing applications, how customers use their Formlabs products, and 3D printing during the COVID-19 pandemic. Interviewed a wide range of Formlabs customers and employees to write the blog posts.
- Built and wrote copy for web pages for events like CES and product pages.
- Gained expertise with the CMS system Django to format and publish blog posts, web pages, and press releases.
- Collaborated with the design team to create compelling designed content in the form of graphics and infographics.
- Managed the content newsletter: conducted A/B tests and experimented with newsletter formats in Marketo.
Education
Bachelor of Arts - Economics
Boston University
Boston, MA2016
Skills
Customer service
Communication
Problem solving
Attention to detail
Adaptability
Time management
Visual art
Design
Writing
Copywriting
Timeline
Associate Content Writer
HubSpot
04.2022 - 01.2024
Counter Staff
Pavement Coffeehouse
01.2022 - 04.2022
Owner and Designer
Arcane Junk
07.2020 - Current
Content Marketing Specialist
Formlabs
12.2019 - 12.2021
Freelance Writer
Online And Print Publications
08.2015 - Current
Bachelor of Arts - Economics
Boston University
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