Olivia Dixon
Las Vegas,NV
Summary
Devoted to customer service, I am dedicated to providing only quality care for ultimate customer safety and satisfaction. I prioritize recognizing guest needs, and strive to deliver effective solutions to all problems. Enthusiastic and personable, I take pride in my strong communication skills and ability to create productive relationships with my team members and guests. With a strong background of customer service and hospitality, I am ready to bring my knowledge on board.
Overview
4
4
years of professional experience
Work History
Bartender
Route 6
05.2024 - 08.2024
- Make and serve beverages at high volume nightly events (live music, trivia, open mic)
- Responsible for setting up and clearing event areas
- Contain an environment for safe and responsible consumption
- Control nightly checkouts for all staff
Bartender
El Sabor
06.2023 - 05.2024
- Aware of recognizing safe and responsible consumption.
- Served high customer volumes during après skiing, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with coworkers.
- Increased customer satisfaction by providing outstanding service and crafting high-quality cocktails.
- Efficiently opened and closed the bar following established procedures and ensuring preparedness for the next shift.
Server
Garfinkel's
02.2023 - 05.2024
- Ability to provide quality service while maintaining large sections at high-volume.
- Consistently displayed genuine hospitality efforts and a positive attitude; increasing the amount of repeat customers.
- Collaborated with team members during peak hours to enhance productivity in a smooth manner.
- Quick understanding and usage of POS systems.
Server
Nozawa
12.2021 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided personalized service to each guest by promptly attending to their needs, enhancing customer satisfaction.
- Memorized entree menus for both sections as well as the sushi menu and specialty cocktail list.
- Productive verbal communication with team members in the front-of-house, as well as the back-of-house, to create an efficient workflow in the restaurant.
Gardener
Earth Songs Gardening
06.2022 - 09.2022
- Team-oriented
- Strong time management skills to create a productive schedule for the week
- Provide maintenance and design gardens for multiple properties around the valley
- Professionalism required when discussing design and financial plans with new and existing clients
- Responsible for keeping an inventory on materials used throughout properties
Retail Associate
Charlie's T-Shirts
02.2020 - 06.2022
- Maintained an organized and welcoming store environment to enhance the overall shopping experience for customers.
- Provided personalized assistance and product recommendations for customers.
- Managed inventory daily, ensuring proper stock levels and accurate future-order quantities.
- Handled cash transactions, maintaining a balanced register.
Server/Bartender
Neat
06.2020 - 02.2021
- Greeted guests in a warm and welcoming manner.
- Kept tables and bar engaged with high energy and a positive attitude.
- Suggested and paired foods with complimentary beverages.
- Memorized entree menus, as well as the wine and whiskey lists.
- Observant of customers to maintain a safe environment in the bar and restaurant.
Education
Associate of Science -
Erie County Community College
Buffalo, N.Y09.2024
High School Diploma -
Buffalo Seminary
Buffalo, N.Y06.2020
Skills
Customer Service
Teamwork and Collaboration
Multitasking
Time Management
Effective Communication
Adaptability and Flexibility
Timeline
Bartender
Route 6
05.2024 - 08.2024
Bartender
El Sabor
06.2023 - 05.2024
Server
Garfinkel's
02.2023 - 05.2024
Gardener
Earth Songs Gardening
06.2022 - 09.2022
Server
Nozawa
12.2021 - 02.2023
Server/Bartender
Neat
06.2020 - 02.2021
Retail Associate
Charlie's T-Shirts
02.2020 - 06.2022
Associate of Science -
Erie County Community College
High School Diploma -
Buffalo Seminary
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