Olivia Draughn
Beavercreek
Summary
Dedicated server with exceptional customer service skills and a strong work ethic. Proven ability to manage multiple tables efficiently while cultivating warm relationships with guests.
Offering strong foundation in communication and interpersonal skills. Brings ability to quickly learn and apply new coaching techniques, aiming for growth and development. Ready to use and develop problem-solving and motivational skills.
Overview
4
4
years of professional experience
Work History
Server
Texas Roadhouse
Fairborn, OH
02.2023 - Current
- Executed exceptional customer service strategies in a high-pressure dining environment.
- Assisted with training new staff on menu items and service standards.
- Managed multiple tables efficiently while ensuring timely order delivery.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation.
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
Buy Buy Baby
Sugarcreek, OH
03.2022 - 08.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service, resolving inquiries and enhancing shopping experiences.
- Maintained accurate cash drawer balances through regular reconciliation practices.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Answered product questions using knowledge of sales and store promotions.
Education
Certificate - Sterile Processing Technician
Sinclair Community College
Dayton, OH12-2025
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Self-awareness
- Clear communication
Timeline
Server
Texas Roadhouse
02.2023 - Current
Cashier
Buy Buy Baby
03.2022 - 08.2022
Certificate - Sterile Processing Technician
Sinclair Community College