Olivia Duffey
Barnegat Township
Summary
Detail-oriented Medical Assistant with a strong foundation in patient assessments and electronic health records management. Demonstrated ability to support patient care through accurate documentation and effective communication, committed to improving healthcare delivery and patient satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Oibortho
08.2025 - Current
- Assisted in patient examinations, documenting medical histories and vital signs accurately.
- Managed electronic health records, maintaining data integrity and confidentiality throughout processes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
Call Center Representative
Oibortho
08.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed high-volume inbound calls, ensuring prompt and accurate responses.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Utilized CRM software to document customer interactions and track resolution progress.
Front Desk Receptionist
Oibortho
08.2024 - Current
- Greeted and assisted patients with inquiries, ensuring a welcoming environment.
- Processed patient registrations and maintained accurate demographic information in database systems.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Waitress
F Street Social
01.2023 - 08.2024
- Delivered exceptional customer service, ensuring a welcoming atmosphere for all guests.
- Managed table assignments efficiently, optimizing workflow during peak hours.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Trained new waitstaff on menu offerings and best service practices.
Waitress
Kitchen 35
02.2019 - 01.2023
- Handled cash transactions accurately, maintaining balanced registers at shift end.
- Implemented feedback mechanisms to enhance guest satisfaction and operational efficiency.
- Monitored dining area cleanliness, ensuring compliance with health and safety standards.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
Education
High School Diploma -
Brick Township High School
Brick Township, NJ05-2019
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Patient assessments
Certification
- CCMA - Certified Clinical Medical Assistant
- BLS - Certified Basic Life Support
Timeline
Medical Assistant
Oibortho
08.2025 - Current
Call Center Representative
Oibortho
08.2024 - Current
Front Desk Receptionist
Oibortho
08.2024 - Current
Waitress
F Street Social
01.2023 - 08.2024
Waitress
Kitchen 35
02.2019 - 01.2023
High School Diploma -
Brick Township High School