Olivia Dugan
Catonsville,MD
Summary
Organized and focused professional with excellent interpersonal skills and a positive, upbeat approach. Familiar with office software systems and administrative tasks, including scheduling and communication. Committed to providing welcoming a environment and ensuring smooth daily operations.
Overview
3
3
years of professional experience
Work History
Receptionist
Smiles4Children Dentistry
02.2025 - Current
- Greeted and assisted patients in a friendly and professional manner, ensuring a positive office experience.
- Scheduled, confirmed, and managed patient appointments using management software.
- Approached problems with an open-mind and worked as part of a team to come to a resolution.
- Handled patient check-in and check-out, often including verifying insurance and collecting outstanding balances.
- Managed inbound calls, emails, and messages to the practice regarding appointments, billing, or general inquiries.
- Learned to function well in a fast-paced environment.
- Handled customer questions and concerns with patience and professionalism.
- Coordinated communication between the front and back staff to ensure smooth operations.
Server
Atwater's
04.2024 - 08.2024
- Welcomed customers with a positive and professional attitude.
- Collaborated with team members to provide smooth service and a pleasant environment.
- Monitored and attend to tables, checking in with guests throughout their meal to ensure satisfaction.
- Handled customer requests in a timely manner.
- Assisted with stocking and replacing supplies.
- Maintained cleanliness of the dining area, including clearing tables, wiping surfaces, and resetting for new customers.
Salon Assistant
The Beauty Bar
05.2023 - 08.2023
- Kept the salon space clean and welcoming for customers and employees.
- Assisted with administrative and floor tasks to keep the workload balanced.
- Engaged with and accommodated customer requests in order to create a comfortable environment.
- Answered phones and assisted in scheduling appointments.
- Organized products and supplies to streamline salon efficiency.
Education
High School Diploma -
Mount De Sales Academy
Catonsville, MD05-2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Problem-solving
- Front desk operations
- Professional demeanor
- Conflict resolution
- Customer service
Timeline
Receptionist
Smiles4Children Dentistry
02.2025 - Current
Server
Atwater's
04.2024 - 08.2024
Salon Assistant
The Beauty Bar
05.2023 - 08.2023
High School Diploma -
Mount De Sales Academy