Olivia Elbert
McHenry,IL
Summary
Versatile hospitality professional with experience in hosting, serving, and phone reception. Skilled in customer service, POS systems, and clear communication, with a background in public relations, media relations, and content creation that supports guest engagement and brand image. Known for handling guest needs with professionalism and efficiency. Adaptable public relations student and hospitality professional with hands-on experience in guest service, reservations, and order management. Known for teamwork, attention to detail, and calm problem-solving. Ready to support positive guest experiences and efficient daily operations. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Oakfire Grill
Lake Geneva, Wisconsin
05.2026 - Current
- Welcomed guests in Oakfire Grill dining room and presented menus to create a positive first impression.
- Explained specials, ingredients, and grill preparations to diners.
- Took accurate food and drink orders using restaurant POS system.
- Delivered dishes promptly, ensuring guest satisfaction through regular table checks.
- Coordinated with kitchen staff on order timing and ticket updates.
- Refilled beverages, bread, and condiments throughout service.
- Handled guest requests, substitutions, and allergy concerns with care.
- Processed payments and balanced checks at Oakfire Grill register.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Suggested desserts to guests, enhancing meal experiences and encouraging repeat visits., appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Prepared drinks according to standard recipes.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Prepared checks, itemizing total meal costs and taxes.
- Set up tables between patrons to reduce wait times.
Host/Service Assistant
Oakfire Grill
Lake Geneva, Wisconsin
05.2025 - Current
- Welcomed guests to Oakfire Grill, creating a friendly atmosphere. and managed front desk at Oakfire Grill.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed waitlist and communicated accurate quote times to guests.
- Assigned tables and balanced seating across dining room sections.
- Escorted guests to tables and provided menu information.
- Coordinated with servers and kitchen staff on special seating needs.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Resolved guest concerns and supported smooth service during busy shifts.
- Collaborated with team members to complete various tasks.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as busing tables or delivering food orders.
- Handled customer payments accurately using a POS system. from customers using a POS system.
- Resolved conflicts between customers when necessary.
- Managed dining room layout to maximize efficiency of staff members.
Phone Receptionist
Halftime Bar & Grill
Johnsburg, IL
08.2023 - 01.2025
- Answered incoming calls in a professional and courteous manner, providing excellent customer service.
- Answered incoming calls for Halftime Bar & Grill and welcomed guests in professional manner.
- Managed reservation changes and updated waitlist for bar and grill seating, ensuring smooth guest flow.
- Verified booking details and special requests with guests.
- Updated guest records and phone contact information accurately.
- Recorded messages accurately and ensured prompt delivery to management. and forwarded urgent calls to management.
- Entered carryout orders and passed order details to kitchen staff.
- Maintained accurate records of customer interactions and transactions to support service quality.
Education
Bachelor Journalism - Public Relations
Iowa State University
Ames, IA05-2028
Skills
- Public relations
- Media relations
- Content creation
- Social media management
- Crisis communication
- Event coordination
- Customer service
- Quality control
- Point-of-sale system
- Exceptional customer service
- Team collaboration
Timeline
Server
Oakfire Grill
05.2026 - Current
Host/Service Assistant
Oakfire Grill
05.2025 - Current
Phone Receptionist
Halftime Bar & Grill
08.2023 - 01.2025
Bachelor Journalism - Public Relations
Iowa State University