Olivia Fagan
Corpus Christi,TX
Summary
Dynamic and results-oriented professional with a proven track record managing professional office environments, adept in executive and administrative support, and project management. Excelled in enhancing office efficiency and coordinating complex projects, leveraging advanced MS Office skills and exceptional customer service orientation. Demonstrated ability to improve client satisfaction and streamline operations, contributing significantly to organizational growth.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Executive Assistant
Our Happy Home Private School
Corpus Christi, TX
03.2012 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Improved office efficiency by implementing new filing systems and document management processes.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for all associates.
Medical Office Assistant
Ear Nose And Throat Consultants And Hearing Services
Corpus Christi, TX
05.2010 - 03.2012
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Software to schedule appointments for doctor visits and procedures.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
- Processed medical insurance claims and payments.
Speech and Hearing Technician
Hear Again Hearing Aid
Corpus Christi, TX
01.2011 - 12.2011
- Educated patients and families on the proper use and maintenance of hearing aids, leading to improved device performance and user satisfaction.
- Assessed integrity of auditory system by performing auditory brainstem response audiometry and electrocochleography.
- Provided follow-up care, programming, and monitoring for patients with cochlear implants to guarantee proper functionality.
- Participated in ongoing professional development opportunities to maintain current knowledge of best practices within the field of audiology.
- Regularly updated patient records, ensuring accuracy and accessibility for future appointments or referrals.
- Collaborated with primary care physicians and otolaryngologists to initiate mutually beneficial referral programs.
- Implemented successful tinnitus management strategies, alleviating symptoms for numerous patients.
- Used ENG and VNG tests to evaluate vestibular systems.
- Measured hearing acuity and identified type and degree of hearing loss for patients by performing pure tone audiometry, speech audiometry and immittance audiometry testing.
- Performed comprehensive audiological evaluations for Standard Threshold Shift to determine work-related hearing loss or otherwise.
- Administered and interpreted electrophysiological testing for infants and children to determine hearing levels.
- Performed vestibular testing to diagnose and treat balance disorders, improving patient quality of life.
- Used medical computer-based patient record system to input daily statistics and place orders.
Server/Bartender
Crystals Restaurant
Corpus Christi, TX
07.2002 - 09.2005
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed strict recipes and drink measurements to minimize product used.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Built relationships with vendors to manage orders and negotiate costs.
Customer Service Representative
APAC Customer Services
Corpus Christi, TX
07.2003 - 12.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Executive Assistant
PEARL Construction
Corpus Christi, TX
01.1998 - 07.2003
- Completed projects on time and within budget by effectively managing resources and schedules.
- Completed accurate material and labor estimates for jobs ranging from small to large budgets.
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Increased client satisfaction with clear communication, timely updates, and quick resolution of issues.
- Ensured compliance with local building codes, regulations, and industry best practices through diligent oversight of all construction activities.
- Collaborated with architects, engineers, and designers to develop comprehensive plans that met client requirements while adhering to established budgets and timelines.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Sales Associate
Funtrackers Family Fun Park
Corpus Christi, TX
07.2000 - 07.2001
- Provided positive first impressions to welcome existing, new, and potential customers
- Processed cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
Writing Center Student Intern
Del Mar College - Corpus Christi
Corpus Christi, TX
09.2000 - 06.2001
- Strengthened student understanding of grammar concepts through engaging explanations and real-world examples.
- Facilitated workshops on various topics related to academic writing, such as thesis development, citation styles, and research strategies.
- Promoted the Writing Center''s mission by exemplifying high-quality writing standards in all professional communications and interactions.
- Enhanced student writing skills by providing personalized feedback on their essays and assignments.
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
Education
Homeschool
Everywhere Associate In Sciences - Biology
Del Mar College
Corpus Christi, TXSkills
- Executive Support
- Administrative Support
- Customer Service-Oriented
- Advanced MS Office Suite
- Social Media Management
- QuickBooks confident
- Construction management
- Design and planning
- Blueprint Reading
- Building, demolition, and renovation
- Labor Management
- Heavy Equipment Operation
- Project Management
- Pure Tone Audiometry
- Bone conduction testing
- Tympanometry testing
- Audiometric Testing
- HIPAA Compliance
- Newborn Hearing Screening
- Patient Recordkeeping
- Medical Office Software
- Medical Billing
- Coding Procedures
- Understanding of medical terminology
- ICD-10 Coding
- Clinical Documentation
- Payment collection and processing
- Medical Terminology
- Insurance Authorizations and Referral Approvals
- Strong grammar knowledge
- Teaching techniques
- Self-directed learning
- Essay Writing
Certification
Food handlers permit
TABC certificate
Timeline
Executive Assistant
Our Happy Home Private School
03.2012 - Current
Speech and Hearing Technician
Hear Again Hearing Aid
01.2011 - 12.2011
Medical Office Assistant
Ear Nose And Throat Consultants And Hearing Services
05.2010 - 03.2012
Customer Service Representative
APAC Customer Services
07.2003 - 12.2004
Server/Bartender
Crystals Restaurant
07.2002 - 09.2005
Writing Center Student Intern
Del Mar College - Corpus Christi
09.2000 - 06.2001
Sales Associate
Funtrackers Family Fun Park
07.2000 - 07.2001
Executive Assistant
PEARL Construction
01.1998 - 07.2003
Homeschool
Associate In Sciences - Biology
Del Mar College