Olivia Fehrman
Woodbury,MN
Summary
Results driven Sales Floor Supervisor known for consistently achieving high levels of productivity and efficiency in fast paced environments. Possess specialized skills in team leadership, customer relationship management, and inventory control that contribute to exceeding sales targets. Excel in communication, problem solving, and adaptability, ensuring smooth operation on the sales floor and outstanding customer service.
Overview
9
9
years of professional experience
Work History
Sales Floor Supervisor
JCPenney
Woodbury, MN
05.2026 - Current
- Initiated corrective actions when necessary to address issues related to employee conduct or performance expectations not being met.
- Coached employees on sales techniques and best practices, improving upselling.
- Greeted customers, clarifying needs, and identifying solutions to close sales.
- Delegated tasks to maintain efficient workflow.
- Recognized problems, analyzed causes, and developed solutions to improve productivity and sales metrics.
Customer Experience Supervisor
JCPenney
Woodbury, MN
09.2024 - 05.2026
- Trained staff on company policies and customer engagement techniques.
- Resolved employee conflicts through effective communication and mediation techniques.
- Coordinated performance appraisal processes to evaluate staff development needs.
- Identified, screened and interviewed potential employees.
Sales Floor Supervisor
JCPenney
Woodbury, MN
11.2021 - 09.2024
Sales Floor Supervisor
JCPenney
Maplewood, MN
09.2019 - 11.2021
Merchandise Assistant
JCPenney
Maplewood, MN
06.2018 - 09.2019
Jewelry Sales Associate
JCPenney
Maplewood, MN
10.2017 - 09.2018
- Assisted customers in selecting jewelry based on preferences and style.
- Collaborated with team members to achieve store goals and objectives.
- Demonstrated product knowledge to answer customer questions and inquiries.
- Resolved customer complaints in a professional manner.
Cashier
JCPenney
Maplewood, MN
08.2017 - 10.2017
- Assisted customers with product inquiries and service needs.
- Handled returns and exchanges per store policy.
- Collaborated with team members to ensure optimal customer experience.
Education
North High School
Saint Paul, MNSkills
- Team leadership
- Effective communication
- Analytical thinking
- Visual merchandising
- Driving business growth
- Adaptability and flexibility
- Task prioritization
- Shrink Reduction
Timeline
Sales Floor Supervisor
JCPenney
05.2026 - Current
Customer Experience Supervisor
JCPenney
09.2024 - 05.2026
Sales Floor Supervisor
JCPenney
11.2021 - 09.2024
Sales Floor Supervisor
JCPenney
09.2019 - 11.2021
Merchandise Assistant
JCPenney
06.2018 - 09.2019
Jewelry Sales Associate
JCPenney
10.2017 - 09.2018
Cashier
JCPenney
08.2017 - 10.2017
North High School