Irene Khamalli
Tampa,FL
Summary
Results-driven Sales Floor Supervisor with a proven track record in team management and customer engagement. Skilled in implementing sales strategies and analyzing trends to enhance performance and drive sales growth.
Proficient in supervising sales floor activities, ensuring excellent customer service and effective staff coaching. Committed to leveraging strong organizational skills to optimize inventory management and enhance team performance.
Experienced with team leadership, customer relations, and inventory management. Uses effective communication and mentoring techniques to enhance team performance. Track record of implementing strategies that improve sales and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Sales Floor Supervisor
City Thrift Store
05.2024 - Current
- Supervised sales floor operations, ensuring optimal customer service and merchandise presentation.
- Trained and mentored team members on product knowledge and effective sales techniques.
- Implemented visual merchandising strategies, enhancing store aesthetics and driving customer engagement.
- Managed inventory levels, ensuring timely restocking of products to meet customer demand.
- Conducted regular staff meetings to communicate goals, performance expectations, and promotions.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Analyzed sales trends to provide actionable insights for improving product placement and promotions.
Dds
Stockroom Leader
09.2022 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Stockroom operations, ensuring efficient organization and retrieval of inventory.
- Received incoming merchandise and stored in correct stock locations.
- Conducted regular audits to ensure compliance with company policies and inventory standards.
- Trained new team members on safety protocols and stock management procedures.
- Maintained a clean and organized work environment to promote safety and productivity within the stockroom.
Casheir/Crew Leader/Crew Trainer
Golden Corral Buffet and Grill
08.2010 - 02.2019
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Maintained accurate cash drawer balances throughout shifts, ensuring accountability.
- Assisted customers in selecting menu items, enhancing overall dining experience.
- Trained new cashiers on register operations and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Developed training materials to support ongoing staff development and performance improvement.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Traveled out of state for new opening locations training cashiers and servers setting them up for success
Education
High School Diploma -
Hillsborough High School
Tampa, FLSkills
- Keyholder
- Retail staff management
- Team management
- Sales strategies
- Staff scheduling
- Inventory
- Strong leadership
- Employee scheduling
- Performance monitoring
- Willingness to learn
- Teamwork
- Multitasking and prioritizing
- Time management
- Organizational skills
- Team leadership
- Cash handling
- Customer engagement
- Staff coaching and training
Timeline
Sales Floor Supervisor
City Thrift Store
05.2024 - Current
Dds
Stockroom Leader
09.2022 - 05.2024
Casheir/Crew Leader/Crew Trainer
Golden Corral Buffet and Grill
08.2010 - 02.2019
High School Diploma -
Hillsborough High School