Olivia Ferraro
Philadelphia,PA
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
6
6
years of professional experience
Work History
Patient Navigator
Virtua Health
04.2022 - Current
- Improved patient satisfaction by providing personalized guidance and resources throughout their healthcare journey.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Developed strong relationships with patients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to patients during the scheduling process.
Cashier
Rastelli's Market Fresh
04.2020 - 07.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Seasonal Sales Associate
Alex And Ani
11.2018 - 01.2019
- Answered customer questions about sizing, accessories, and merchandise care.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Floater Teacher
The Learning Experience
03.2018 - 08.2018
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Maintained safety and security by overseeing students in recess environments.
Education
Master of Science - Business Intelligence And Analytics
Saint Joseph's University
Philadelphia, PA01.2024
BBA - Business Intelligence And Analytics
Saint Joseph's University
Philadelphia, PA05.2022
Skills
- Customer Service
- Organizational Skills
- Professionalism
- Python Programming
- Communication
Timeline
Patient Navigator
Virtua Health
04.2022 - Current
Cashier
Rastelli's Market Fresh
04.2020 - 07.2020
Seasonal Sales Associate
Alex And Ani
11.2018 - 01.2019
Floater Teacher
The Learning Experience
03.2018 - 08.2018
Master of Science - Business Intelligence And Analytics
Saint Joseph's University
BBA - Business Intelligence And Analytics
Saint Joseph's University
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