Olivia Ferraro
Bethpage,NY
Summary
Reliable and empathetic professional with a background in customer service and sales. Known for maintaining operational excellence while assisting customers and training peers, ready to drive customer loyalty and satisfaction.
Overview
4
4
years of professional experience
Work History
Cashier/ Phone Order Specialist
Umbertos of Wantagh
Wantagh, NY
08.2024 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of checkout area and phone area to enhance customer experience.
- Cleaned trays, pizza display glass and soda machine
- Assisted in training new cashiers/ Phone specialists on operational procedures and customer service standards.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Processed catering orders
- Closed out delivery drivers after their shift
Sales Associate
Estelles Dressy Dresses
Farmingdale, NY
01.2023 - 07.2024
- Assisted customers in selecting dresses, shoes, jewelry, or other needs for special occasions using a point-of-sale system
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout experiences.
- Rang up customers swiftly and efficiently
- Collaborated with team members to achieve sales goals through effective communication and support.
Education
No Degree - History
SUNY College At Oswego
Oswego, NY05-2029
Skills
- Customer support
- Client assistance
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Point-of-sale management
- Professional integrity
- Empathy training
Timeline
Cashier/ Phone Order Specialist
Umbertos of Wantagh
08.2024 - Current
Sales Associate
Estelles Dressy Dresses
01.2023 - 07.2024
No Degree - History
SUNY College At Oswego