Olivia Flatt
Nashville,TN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Solace Oral Surgery
02.2023 - 07.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Outside Sales
The Dryden Group
08.2022 - 01.2023
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Regularly exceeded daily contact quotas through efficient time management techniques and a focused work ethic.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Healthcare Recruiter
Insight Global
01.2022 - 07.2022
- Conducted thorough candidate screenings, including reference checks and verification of licenses, certifications, and educational credentials.
- Reduced time-to-fill rates by proactively building a pipeline of qualified candidates for critical healthcare roles.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Sales Associate
Frock Candy
05.2019 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Marketing
Louisiana State University
Baton Rouge, LA12.2021
Skills
- Problem-solving skills
- Relationship building and management
- Customer care
- CRM software proficiency
- Critical Thinking Skills
- Organizational Skills
- Multitasking ability
- Attention to Detail
Certification
- Inbound Sales Certified
- Sales Software Certified
- Social Media Marketing Certified
Timeline
Patient Care Coordinator
Solace Oral Surgery
02.2023 - 07.2024
Outside Sales
The Dryden Group
08.2022 - 01.2023
Healthcare Recruiter
Insight Global
01.2022 - 07.2022
Sales Associate
Frock Candy
05.2019 - 11.2020
Bachelor of Arts - Marketing
Louisiana State University
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