Olivia Fleming
Fort Lauderdale,FL
Summary
Dedicated professional with a strong work ethic and commitment to continuous learning in dynamic environments. Solid understanding of fundamental financial and marketing principles, complemented by exceptional customer service skills. Eager to leverage and enhance these abilities in a marketing role, contributing positively to team objectives and client satisfaction. Adaptable and proactive, ready to tackle challenges and drive results in a fast-paced setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service
Shooters Waterfront
Fort Lauderdale, FL
09.2024 - Current
- Curated unique waterfront dining experiences, focusing on quality service and ambiance.
- Utilized POS system to streamline order-taking and ensure timely delivery to kitchen staff.
- Delivered high-quality hors d'oeuvres and drinks to enhance customer experience during large buyout events.
Bartender
Tommy Bahama Marlin Bar
Fort Lauderdale, FL
06.2024 - 01.2025
- Designed and mixed various cocktails to support bar operations and customer satisfaction.
- Interacted with guests to ensure satisfaction and promote a welcoming atmosphere.
Customer Service
Boston's on the Beach
Delray Beach, FL
02.2024 - 09.2024
- Cultivated memorable dining experiences for residents and visitors in Delray Beach to enhance customer satisfaction.
- Established rapport with customers through professional and approachable interactions to foster loyalty.
Customer Service
Ocean One Bar & Grille
Delray Beach, FL
08.2021 - 12.2023
- Executed efficient table management in busy settings, prioritizing guest needs and enhancing overall dining experience.
- Provided exceptional service of specialty food and drinks to support dining operations.
- Cultivated professional relationships with regularly visiting customers to enhance client loyalty.
Customer Service
Mission Middletown
Middletown, RI
08.2019 - 06.2023
- Greeted guests upon arrival. Assisted guests with inquiries and provided information about services. Supported team in maintaining a welcoming environment.
- Assisted in tracking drink inventory levels. Supported team in organizing stock for efficient access. Contributed to maintaining accurate records of beverage supplies.
- Achieved a consistently clean dining environment through diligent table maintenance and cooler restocking.
Customer Service
Thames Street Kitchen
Newport, RI
05.2022 - 12.2022
- Assisted guests with reservations in person and via phone. Welcomed and seated guests promptly.
Supervisor, Customer Service
Pure Green
Boca Raton, FL
01.2022 - 05.2022
- Acquired knowledge on advantages of dietary supplements and nutrition.
- Processed customer orders and ensured accurate fulfillment.
- Oversaw inventory assessment and facilitated ordering of essential food and paper supplies to ensure operational efficiency.
Customer Service
Gas Lamp Grille
Newport, RI
07.2020 - 09.2020
- Managed guest reception and coordinated seating at clean, organized tables to promote a welcoming atmosphere.
- Achieved high customer satisfaction by managing reservations effectively through in-person and phone interactions.
- Facilitated prompt clearing and resetting of tables to enhance customer dining experience.
Education
Marketing
Florida Atlantic University
Boca Raton, FL05-2027
Skills
- Point of sale expertise
- Order management
- Digital photography
- Customer engagement
- Creative graphic solutions
Certification
Excel Associate Microsoft 365 Apps
Timeline
Customer Service
Shooters Waterfront
09.2024 - Current
Bartender
Tommy Bahama Marlin Bar
06.2024 - 01.2025
Customer Service
Boston's on the Beach
02.2024 - 09.2024
Customer Service
Thames Street Kitchen
05.2022 - 12.2022
Supervisor, Customer Service
Pure Green
01.2022 - 05.2022
Customer Service
Ocean One Bar & Grille
08.2021 - 12.2023
Customer Service
Gas Lamp Grille
07.2020 - 09.2020
Customer Service
Mission Middletown
08.2019 - 06.2023
Marketing
Florida Atlantic University