Olivia Fleming
North Tonawanda,NY
Summary
Dedicated server with a proven track record in delivering exceptional customer service and fostering strong relationships. Skilled in multitasking and effective communication, ensuring a seamless dining experience.
Driven and analytical, well-versed in research methodologies and data analysis. Possesses foundational knowledge in statistical analysis and laboratory techniques, demonstrating proficiency in data collection and interpretation. Committed to leveraging skills to contribute meaningful insights and advancements.
Overview
3
3
years of professional experience
Work History
Server
Dockside Bar & Grill
North Tonawanda, NY
06.2024 - Current
- Delivered prompt, attentive service in fast-paced environment, enhancing customer satisfaction and retention.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Hustlers Tavern
Lewiston, NY
05.2023 - 06.2024
- Delivered exceptional customer service in high-volume environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed cash register operations, processing payments accurately and efficiently.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu items and service standards.
- Adapted quickly to changing priorities during peak service hours, ensuring smooth operations.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Science - Psychology
Niagara University
Lewiston, NY05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Memory retention
- Time management
- Data collection
- Multitasking and organization
- Analytical thinking
- Quantitative and qualitative analysis
- Literature reviews
- Research paper writing
Timeline
Server
Dockside Bar & Grill
06.2024 - Current
Server
Hustlers Tavern
05.2023 - 06.2024
Bachelor of Science - Psychology
Niagara University