Olivia Flemmer
Saint Paul,MN
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Sencha Tea Bar
Saint Paul, MN
07.2020 - 01.2025
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Collaborated with management on developing strategic plans for achieving business goals.
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Shift Supervisor
Caribou Coffee
Chaska, MN
10.2017 - 05.2021
- Supervised and led employees to maintain productivity and customer service levels.
- Implemented strategies to increase sales and improve service quality.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Trained new employees on company policies and procedures.
- Communicated clearly with employees regarding job duties, expectations, and policies.
Education
Bachelor of Arts - Psychology
University of Minnesota
Minneapolis, MN05-2023
Skills
- Coaching and mentoring
- Multitasking and organization
- Customer service
- Business administration
- Product and service sales
- Customer relationship management (CRM)
- Conflict resolution
- Team leadership
- Staff supervision
- Verbal and written communication
- Sales growth
- Staff training and development
- Orientation and training
- Customer rapport
- Employee engagement
Affiliations
- Kappa Alpha Theta
- Steve Rummler Hope Network volunteer
Accomplishments
- University Dean's List
References
References available upon request.
Timeline
Assistant Manager
Sencha Tea Bar
07.2020 - 01.2025
Shift Supervisor
Caribou Coffee
10.2017 - 05.2021
Bachelor of Arts - Psychology
University of Minnesota
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