Olivia Flores
TORRANCE,California
Summary
Over the past 4 years I have learned how to talk to borrowers and communicate what we need from them so we can deliver the best results for them. I have openly communicated with them over the phone and through email and built trustworthy relationships. Through my attentiveness and knowledge taught to me by the company, I have developed skills that have let me explore and learn new roles within the mortgage business. I take organization and time management seriously because I deliver the service I know I would want.
Overview
8
8
years of professional experience
Work History
Intake Processor 2
Carrington Mortgage
Anaheim, California
09.2022 - Current
- Managed client intake processes to guarantee accurate and complete documentation.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
- Reviewed borrower documents to confirm alignment with specified loan type criteria.
- Ensured compliance with all applicable regulations, laws, and guidelines.
- Recorded and organized borrower account information to facilitate timely loan evaluations. of every borrower account using Excel to accurately re-examine their loan once they responded with additional documents.
Special Service Agent
Carrington Mortgage
01.2021 - 09.2022
- Coordinated communication efforts to enhance information flow across teams. between departments and borrowers to facilitate efficient mortgage processing.
- Oversaw borrower case management to maintain organization and meet critical deadlines. of numerous borrowers' cases and organized deadlines both the borrower and I needed to meet for their satisfaction.
- Implemented process improvements, streamlining workflows and reducing turnaround times for service requests.
- Communicated with multiple departments and kept everyone informed of what was needed.
- Maintained a high level of confidentiality by safeguarding sensitive information and adhering to strict privacy guidelines.
- Demonstrated exemplary professionalism at all times, upholding company values and maintaining a positive reputation.
Shift Supervisor
Starbucks
03.2018 - 01.2021
- As a Shift Supervisor my role is to deliver and see that tasks are done in an efficient and timely matter. My role allows me to coach and guide partners to deliver great customer service and maintain a good positive attitude in the workplace. I have learned to lead a store and complete tasks such as inventory, cash pulls, safe balancing, store cleanliness, and working under pressure while under staffed.
Sales Associate
BoxLunch
10.2019 - 01.2020
- At this job I got to experience working at a clothing store. I learned to maintain shelves clean and neat for customers. I did counts and rearranged the store for the holiday collection.
Hostess
P.F. Chang's
05.2018 - 04.2019
- As a hostess I was in charge of greeting guests with a smile and warm welcome. I would seat guest and I would accommodate to the guests needs and ensure they are happy before their server arrives. I worked in a fast paced environment and worked with my team to prevent over whelming servers and bussers.
Education
High school diploma -
Da Vinci Communications
Hawthorne, CA06-2017
Skills
- Microsoft Office
- Microsoft Excel
- Communication Skills
- Data entry
- Compassionate communication
- Critical thinking skills
- Follow-up skills
- Record keeping
- Active listening
- Problem-solving
- Workflow management
- Compliance assurance
- Document examination
- Time management
Languages
- English - Expert
- Spanish - Expert
Timeline
Intake Processor 2
Carrington Mortgage
09.2022 - Current
Special Service Agent
Carrington Mortgage
01.2021 - 09.2022
Sales Associate
BoxLunch
10.2019 - 01.2020
Hostess
P.F. Chang's
05.2018 - 04.2019
Shift Supervisor
Starbucks
03.2018 - 01.2021
High school diploma -
Da Vinci Communications