Summary
Overview
Work History
Education
Skills
Timeline
Generic
Olivia Gerdes

Olivia Gerdes

Monticello,IL

Summary

Dedicated professional with strong customer service skills and a proven ability to collaborate effectively. Experienced in supporting event execution and maintaining a positive environment for guests.

Overview

2
2
years of professional experience

Work History

Server

Pear tree estate
Champaign, Illinois
12.2025 - Current
  • Facilitated setup and breakdown of weddings and corporate events to ensure smooth operations.
  • Ensured cleanliness and organization of dining and kitchen areas to enhance guest experience.
  • Provided excellent customer service in fast-paced environments.
  • Collaborated with team members to ensure seamless event execution.
  • Checked food quality before serving to customers.
  • Addressed customer inquiries and resolved issues promptly to maintain service quality.
  • Adhered to health and safety guidelines in food service practices.
  • Trained new servers on best practices and service standards.

Front Desk Receptionist

Monticello Family Aquatic Center
Monticello, Illinois
05.2024 - Current
  • Greeted customers warmly and made them feel welcome.
  • Greeted visitors and directed them to appropriate facilities within the aquatic center.
  • Managed phone inquiries and provided information about programs and services offered.
  • Maintained cleanliness and organization of the front desk area and waiting space.
  • Assisted with registration processes for memberships and daily passes at the center.
  • Processed payments and handled cash transactions accurately at the front desk.
  • Collaborated with staff to ensure smooth operations during busy hours of service.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.

Education

High School Diploma -

Monticello High School
Monticello, IL
05-2026

Skills

  • Customer service
  • Front desk management
  • Team collaboration
  • Cash handling
  • Problem resolution
  • Communication skills

Timeline

Server

Pear tree estate
12.2025 - Current

Front Desk Receptionist

Monticello Family Aquatic Center
05.2024 - Current

High School Diploma -

Monticello High School
Olivia Gerdes