Olivia Gibeau
BSW Student
Rock Island,IL
Summary
Adaptable and service-focused professional with experience in 911 dispatch, volunteer support, and team supervision. Strong in communication, crisis response, and resource navigation. Ready to support client needs through accurate documentation, confidential service, and effective coordination.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Shift Supervisor
Starbuck Coffee
05.2022 - Current
- Supervised baristas during peak service, maintaining fast, accurate customer support and drink quality.
- Trained new team members on POS procedures, beverage standards, and service expectations.
- Coordinated opening and closing routines, ensuring clean, organized store readiness.
Volunteer
Kinna's House of Love
09.2025 - 10.2025
- Coordinated volunteer support activities to ensure consistent service delivery for community programs.
- Assisted clients with resource navigation, intake support, and compassionate day-to-day assistance.
911 Dispatcher
SECC
01.2024 - 07.2024
- Managed emergency call intake, prioritized incidents, and dispatched police, fire, and EMS units.
- Coordinated radio traffic with field responders to support efficient scene response and resource allocation.
- Applied emergency dispatch protocols to provide clear instructions during high-stress situations.
Sales Associate
HomeGoods
09.2019 - 08.2020
- Delivered attentive customer service, resolving product questions and supporting positive shopping experiences.
- Operated point-of-sale systems, handling transactions accurately and supporting efficient checkout flow.
- Executed merchandise processing, pricing, and floor replenishment to maintain organized sales presentations.
- Merchandised seasonal and home décor displays to align with store standards and visual priorities.
Education
Bachelor of Social Work -
Arizona State University
Tempe, AZ 05.2001 -
Associate of Social Work -
Scott Community College
Bettendorf, IA 05.2001 -
Skills
- Social Work Interviewing Techniques
- Social work documentation
- Customer Interaction
- Cash handling
- Employee training
- Workplace safety
- Team leadership
- Confidentiality standards
- Team Coordination
Accomplishments
I was honored to receive Dean’s List recognition in both 2018 and 2026 for my academic achievements. These accomplishments reflect my dedication to my education and my commitment to continued academic growth. In 2022, I attended a seminar called Chaning How We Feel, By How We Think", hosted by the Institute for Brain Potential (IBP) and was able to receive a CE certificate.
Certification
CE
Timeline
Volunteer
Kinna's House of Love
09.2025 - 10.2025
911 Dispatcher
SECC
01.2024 - 07.2024
Shift Supervisor
Starbuck Coffee
05.2022 - Current
Sales Associate
HomeGoods
09.2019 - 08.2020
Bachelor of Social Work -
Arizona State University
05.2001 -
Associate of Social Work -
Scott Community College
05.2001 -
The National Society of Leadership and Success
Nominee