Olivia Goodrow
Grass Valley,CA
Summary
Dependable sales professional with 10+ years specializing in all facets of sales. Proven skills in negotiation and closing, customer service and leadership. Driven to exceed goals and expectations.
Overview
20
20
years of professional experience
Work History
Business Owner/Operator Tucson, AZ
Tip Top Tile LLC
02.2017 - 07.2022
- Made financial and logistics decisions in best interest of company.
- Directed implementation of strategic business plans to achieve goals and objectives.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Sales Manager Tucson, AZ
Good Feet
03.2014 - 07.2017
- Increased store revenues by 30% within the first six months.
- Consistently achieved a high sales average by up-selling merchandise and explaining spend more, save more offers.
- Utilized CRM program to turn leads into sales.
- Regularly exceeded sales goals by at least 10% each month.
- Resolved customer and employee issues while still exceeding my personal sales goals.
Sales Recruitment Specialist Glendale, CA
Fresh Start
02.2011 - 02.2014
- Consistently delivered new accounts to senior sales representatives and they were successfully closed.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Prioritized daily workflows, including inbound calls, quotes and sales-related inquiries.
- Produced an average of 70 cold calls per day.
- Achieved over $180,000 in new business in the first two months.
Sales Manager Citrus Heights, CA
Ulta Beauty Inc.
07.2007 - 09.2010
- Oversaw and developed a sales force of seven sales associates.
- Helped customers select products that best fit their personal needs.
- Increased the sales of featured products by implementing creative sales events and planning.
- Prepared sales production reports for senior management.
Pharmacy Technician
Longs Drug Store
Auburn, CA
05.2002 - 06.2007
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
Education
Associate of Applied Science -
Sierra College
Rocklin, CA2008
Skills
- Negotiations expert and strong closer
- Sales tracking, team oversight and leadership training
- Exceptional multi-tasker, goal oriented and excellent time management
- Communication and engagement techniques
Timeline
Business Owner/Operator Tucson, AZ
Tip Top Tile LLC
02.2017 - 07.2022
Sales Manager Tucson, AZ
Good Feet
03.2014 - 07.2017
Sales Recruitment Specialist Glendale, CA
Fresh Start
02.2011 - 02.2014
Sales Manager Citrus Heights, CA
Ulta Beauty Inc.
07.2007 - 09.2010
Pharmacy Technician
Longs Drug Store
05.2002 - 06.2007
Associate of Applied Science -
Sierra College
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