Olivia Graham
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership. Proven track record in enhancing customer satisfaction and operational efficiency through effective training and mentoring. Skilled in problem-solving and staff management, fostering a collaborative environment that boosts employee morale and performance.
Overview
3
3
years of professional experience
Work History
Department Manager
McDonald's
2023.08 - 2025.04
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Waitress
Applebee's Neighborhood Grill & Bar
2023.02 - 2023.10
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Assistant Manager
Temescal Wellness
2021.11 - 2023.08
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies (0 discrepancies were allowed, must be 100% accurate every day).
- Offered hands-on assistance to patients, assessing needs, and maintaining current knowledge of patient preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs (0 discrepancies were allowed, must be 100% ).
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
High School Diploma -
Kearsarge Regional High School
Sutton, NH2018-06
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Task delegation
- Decision-making
- Customer engagement
- Retail management
- Flexible schedule
- Training and development
Timeline
Department Manager
McDonald's
2023.08 - 2025.04
Waitress
Applebee's Neighborhood Grill & Bar
2023.02 - 2023.10
Assistant Manager
Temescal Wellness
2021.11 - 2023.08
High School Diploma -
Kearsarge Regional High School